Item: Salesforce Sales Cloud
Rating: 9
Author: Gabriel Berlinguet

Use Cases and Deployment Scope

This system is very usefull to keep track of everything, from open cases to research

Pros and Cons

Scorecards
Clear view of all your cases
Easy to use

maybe speed of the system opening up cases
I would be fun to have a direct e-mailing system, without linking it to a case

Return on Investment

Better view, for management, of what is beeing worked on
Scorecards are easily adaptable

Usability

9

Easy to use and full of nice options

Key Insights

Do you think Salesforce Sales Cloud delivers good value for the price?

Not sure

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Sales Cloud go as expected?

Yes

Would you buy Salesforce Sales Cloud again?

Yes

Other Software Used

Cisco Finesse, SYSPRO, Korber Supply Chain

Likelihood to Recommend

We have multiple segments, within the company and SalesForce is very efficient in sorting incoming e-mails to the right segment.

Users and Roles

5000 - All the company is using it.

Support Headcount Required

I really don't know

Business Processes Supported

Assign customer request to the right people
track what is done by customer service
Internal request for parts ID and ETA requests

Innovative Uses

Creating queues
Great reporting abilities

Future Planned Uses

Sending e-mail out, just like if it was from Outlook.

Likelihood to Renew

10

I really like this system. I would be great if it would also aoffer order/purchasing abilities

Products Replaced

No

Key Differentiators

Integration with Other Systems

Evaluation Lessons Learned

Consult the people on the front on how it would affect their day-to-day work

Useful system

Software Version

Modules Used

Overall Satisfaction with Salesforce.com