Salesforce.com is built for enterprise level selling and complex business models
April 06, 2023

Salesforce.com is built for enterprise level selling and complex business models

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • SalesCloud
  • Chatter
  • Knowledge

Overall Satisfaction with Salesforce.com

Salesforce.com is our source of truth database for customer relationship management activities. With the Salesforce.com enablement features we have bought to and our third-party vendors we work with sitting on top of our Salesforce.com, we are able to do all client interactions within Salesforce.com. Because of this, we have robust data around our sales activities and customer activities.

Pros

  • Einstein Activity Capture
  • Deal Flow Management
  • Salesforce.com customizable architecture

Cons

  • Native dialer that is free
  • Native contract generation tool that is free
  • Reduced pricing
  • deal flow management
  • With Salesforce.com comes expensive third party purchases needed
  • can handle complex business models
Salesforce.com is still the best CRM, but is increasingly upping their costs and feels like still not solving native feature requests (a dialer, contract generation tool, etc)
Pipedrive is better for small business owners or less technical admins

Do you think Salesforce Agentforce Sales delivers good value for the price?

Yes

Are you happy with Salesforce Agentforce Sales's feature set?

Yes

Did Salesforce Agentforce Sales live up to sales and marketing promises?

No

Did implementation of Salesforce Agentforce Sales go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Agentforce Sales again?

Yes

Salesforce.com is well suited for complex business models (multi-faced marketplaces, different business lines, etc). I would recommend Pipedrive if you are just a few employees. I say this because maintaining a Salesforce.com instance requires someone on staff with expertise in the back-end. If you don't have this, you'll have it set-up inaccurately from the start and pay the consequences down the road.

Agentforce Sales Feature Ratings

6.9
Customer data management / contact management
10
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
1
Quote & order management
1
Interaction tracking
2
Channel / partner relationship management
8
Customer Service & Support ()
Not Rated
6.0
Lead management
10
Email marketing
2
10.0
Task management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
Scripting environment
10
API for custom integration
10
5.5
Role-based user permissions
10
Single sign-on capability
1
1.0
Social data
1
Social engagement
1
2.0
Marketing automation
1
Compensation management
3
10.0
Mobile access
10

Comments

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