A Good Alternative to SAP
January 25, 2019

A Good Alternative to SAP

Michael Diaz-Suarez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Commerce Cloud

Salesforce Commerce Cloud is used by my organization to manage marketing forecasts, merchandising, content, promotions, customer service, fulfillment, and artificial intelligence. It is typically used by one Marketing Department we deployed it to. It addresses the problem of having multiple sporadic applications that don't communicate with each other. Salesforce succeeds in integrating all of their products like a Lego System.

  • Raised our Marketing Reach by 30%
  • Allowed us to adequately gauge social media reach
  • Increased our sales by 20%
  • Extreme scalability.
  • Price should be lower
  • I wish the UI was a little sleeker
  • More features in Social Media management
  • We've increased out sales by 20%
  • Our employees are happier to train on this than on SAP
  • The training can be new to learn, and will take time if you are making the switch but it is worth it
SAP is the worst program I have ever used. Salesforce is the modern and better alternative. Scalability, reliability, customer service. We had to have our own outside team to handle SAP issues all the time. Honestly, this is why we made the switch. Customer support for Salesforce is amazing. SAP looks like it came out of 1999
SAP BusinessObjects Business Intelligence (BI) Platform, SAP Analytics Cloud, SAP CRM
If you're using SAP, SAP is straight up garbage. That's the system we used to manage everything. With Salesforce you get an actual system that works. If you are looking to upgrade your Sales/Marketing team with less hassle and unprecedented scalability, this is the software I recommend. Our sales team raves about it.

Salesforce Commerce Cloud Feature Ratings

Product catalog & listings
Bulk product upload
Not Rated
Mobile storefront
Not Rated
Product variations
Not Rated
Website integration
Visual customization
Promotions & discounts
Personalized recommendations
Multi-site management
Custom functionality