Best retail ecom hosted platform
March 05, 2019

Best retail ecom hosted platform

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Commerce Cloud

It supports our retail ecom business in US and Canada. It is planned to support global expansion. We host a website with our 4 brands listed as separate storefronts but allow for a combined check out process. We use BM for controlling the content as well as the promos and coupons used on the site. We are connected to CyberSource for credit card and PayPal payments as well as using SVS for gift card processing. We will be expanding this ecom to other countries in Asia and European markets.

Pros

  • Great platform for ecom
  • Good management tools with business manager

Cons

  • Cost is higher than most of this type
  • Allow for this to be used for B2B websites
  • Add the ability for an OMS system to support WMS processing
  • Higher revenue share costs
  • Platform allows for growth without large investment
  • SFCC is always improving the functions and features of the platform.
Best in class for a hosted platform. Much less costly to start than an on-premise platform.
Best retail ecom platform in a SaS format. Lower costs to get up and running with no capital investment other than the development of the site. Costs are based on a revenue share with the ecom site.

Salesforce Commerce Cloud Feature Ratings

Product catalog & listings
9
Product management
9
Bulk product upload
9
Branding
9
Mobile storefront
9
Product variations
9
Website integration
9
Visual customization
9
Abandoned cart recovery
9
Checkout user experience
9
Promotions & discounts
9
Personalized recommendations
8
SEO
7
Multi-site management
9
Inventory management
5
Custom functionality
5

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