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hybris, an SAP Company, helps businesses around the globe sell more goods, services and digital content through every touchpoint, channel and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.https://dudodiprj2sv7.cloudfront.net/product-logos/MM/C0/CUGVQTIIQB87.pngGood e-commerce solutionOur customers used SAP hybris as an e-commerce platform for retail in the Internet and call centers. Our department customized hybris for small and big retailers in different areas (building materials, clothes, cosmetic, software subscriptions, licenses, etc.) The primary business goal which hybris resolves is the establishment of an enterprise e-commerce platform in a short time.,Wide list of promotion and voucher (coupon) types allows you to build different promo campaigns. The WCMS system allows flexible management of your content with different personalisation rules and preview mode. Call Centre module helps you to handle more purchases and assist your customers. The Assisted Service Module extends the area of your customers with "Internet" newbies. A call centre agent could do a full set of customer actions with the help of this module. Commerce oriented data model (Products, Categories, Catalogues, Prices, Customers, Orders etc..) of hybris allows you to save a lot of time when you implementing new e-commerce solution. Able to handle a lot of requests. Hybris is a well scalable system. So, with proper configuration, it will work fine on a big promo campaign like Black Friday or Cyber Monday.,Some modules were written a long time ago and it's very hard to customise them (WCMS, CS, old promo engine).,10,Hybris allows you to increase your sales, pay with different promo content and conversion of your business. Requires initial investments. [Might] not be very suitable for small business.,Oracle Commerce, Magento and Sitecore Web Content Management,Oracle ATG Web Commerce, MySQL,Not available,BothSAP Hybris ReviewSAP Hybris was used by the eCommerce department to handle online transactions, B2B integrations, and order management. It was used as a backbone for backend infrastructure without frontend and content management tools. It addressed eCommerce related problems: product catalog management, custom pricing, promotions, order fulfillment, billing, subscriptions, customer support tools, reporting and tax calculation.,Hybris YAAS - eCommerce as a Service. Great way to provide an eCommerce solution. Modular infrastructure. Third-party vendors can easily provide hybris modules for a particular eCommerce aspect: payment, tax, fulfillment etc. For a proprietary product hybris provides good documentation and community support.,Promotion management is not flexible. It comes with a few out of the box promotions, but if you need to do something advanced you need to customize it. Customization of the promotions is very painful. The object-relational mapping framework (aka items.xml) is a bottleneck. It stores all meta-information in a database which causes migration problems. Hope they allow you to build a persistence layer with standard JPA. It's difficult to get help from official support. Last time I had to file a ticket through teh SAP system which wasn't user-friendly.,7,It helps to set up a solid eCommerce solution really quick that allows business to start growing sooner. It's a huge platform that includes legacy solutions. It's hard to find real experts who can customize the platform.,ElasticPath,Zuora, CyberSource, Google Analytics,Not available,BothA Candid Look At hybris From a Developer's StandpointAs part of a project delivery practice, a team of engineers and myself implemented solutions with Hybris to develop a online web store for a major US clothing retailer. As an eCommerce platform, it met ours and our clients needs very well in terms of product management at a very large scale. Millions of products and related product data were organized and handled well using OOB Hybris while our custom modules and software supported and extended the code base to meet our clients needs. It also had out of the box support for promotions, gifts, and payment solutions (among others) which made our development time a more efficient.,Large scale product and user data management. Out of the box support for common eCommerce functionality. Robust platform that is supported well and consistently by the Hybris team who are available for direct support if needed. Integrates well with other services if Hybris does not meet all business needs. Localization for multi-national support was easy to implement.,Though there is an online community presence for support, it is not as strong as other platforms I have used. The Content Management System though functional is a bit dated and can be difficult for non technical business owners to manage. Other industry leading CMS solutions are generally used in conjunction with Hybris in my experience. Product indexing and search also is not up to industry leaders, used another product in conjunction with hybris to accomplish this business need.,7,Customer service management was actually a strong force in the platform. There was out of the box functionality to manage customer's orders as a customer service representative and it was easily customizable to add shipment tracking information updating. Product management was an easy task for business owners, being able to manage and view details for a multitude of product variations was a strong point of hybris in my opinion. Shopping cart functionality was easy to customize to business owners needs, customizations put in place to save a user's payment data and shipping preference allowed for faster lead conversions.,EndecaEnterprise e-commerce suiteHybris is being used by our e-commerce department. As a fashion company which has more than 400 physical shops in country and abroad, it helps us sell our products online.,Enterprise structure. Robust platform Many out of the box modules,Hard to extend Needs very detailed planning Cannot be managed by small teams,7,It helped us set up an online shop. It works and generates profit.,$1 to $10 million,B2CLeader e-commerce productHybris is being used in b2c project on textile retails in my company,Spring framework Extensible architecture Internationalization is ready to go Leader product Rich modules,Not easy to implement as seen firstly Impex structure is not so familiar to developers Native persistence layer Not relying on only Spring, involved Jalo layer Closed community, you can not get easy answers by internet searching,7,Not enough experience to answer,Magento and Oracle ATG Web Commerce,Not available,B2C
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SAP Hybris
49 Ratings
Score 7.9 out of 101
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SAP Hybris Reviews

SAP Hybris
49 Ratings
Score 7.9 out of 101
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Oleksandr Sholokh profile photo
June 02, 2017

SAP Hybris Review: "Good e-commerce solution"

Score 10 out of 10
Vetted Review
Verified User
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Our customers used SAP hybris as an e-commerce platform for retail in the Internet and call centers. Our department customized hybris for small and big retailers in different areas (building materials, clothes, cosmetic, software subscriptions, licenses, etc.) The primary business goal which hybris resolves is the establishment of an enterprise e-commerce platform in a short time.
  • Wide list of promotion and voucher (coupon) types allows you to build different promo campaigns.
  • The WCMS system allows flexible management of your content with different personalisation rules and preview mode.
  • Call Centre module helps you to handle more purchases and assist your customers.
  • The Assisted Service Module extends the area of your customers with "Internet" newbies. A call centre agent could do a full set of customer actions with the help of this module.
  • Commerce oriented data model (Products, Categories, Catalogues, Prices, Customers, Orders etc..) of hybris allows you to save a lot of time when you implementing new e-commerce solution.
  • Able to handle a lot of requests. Hybris is a well scalable system. So, with proper configuration, it will work fine on a big promo campaign like Black Friday or Cyber Monday.
  • Some modules were written a long time ago and it's very hard to customise them (WCMS, CS, old promo engine).
Hybris is really good for a quick start with enterprise e-commerce. It has a lot of solutions from scratch (responsive storefront, content management system, call centre, order management, reporting, etc.). Most of the common customer journeys are already covered by SAP hybris and you will need to do minimum customisations.
Read Oleksandr Sholokh's full review
No photo available
June 06, 2017

"SAP Hybris Review"

Score 7 out of 10
Vetted Review
Verified User
Review Source
SAP Hybris was used by the eCommerce department to handle online transactions, B2B integrations, and order management. It was used as a backbone for backend infrastructure without frontend and content management tools. It addressed eCommerce related problems: product catalog management, custom pricing, promotions, order fulfillment, billing, subscriptions, customer support tools, reporting and tax calculation.
  • Hybris YAAS - eCommerce as a Service. Great way to provide an eCommerce solution.
  • Modular infrastructure. Third-party vendors can easily provide hybris modules for a particular eCommerce aspect: payment, tax, fulfillment etc.
  • For a proprietary product hybris provides good documentation and community support.
  • Promotion management is not flexible. It comes with a few out of the box promotions, but if you need to do something advanced you need to customize it.
  • Customization of the promotions is very painful.
  • The object-relational mapping framework (aka items.xml) is a bottleneck. It stores all meta-information in a database which causes migration problems. Hope they allow you to build a persistence layer with standard JPA.
  • It's difficult to get help from official support. Last time I had to file a ticket through teh SAP system which wasn't user-friendly.
SAP hybris is well suited for companies that want to open many eCommerce opportunities for business. For example it allows you to start with a solid eCommerce solution and then naturally grow it depending on business needs.

I wouldn't recommend using hybris for small companies, companies established in underdeveloped countries or companies without an engineering department.
Read this authenticated review
Carter Lathrop profile photo
October 27, 2015

SAP Hybris Review: "A Candid Look At hybris From a Developer's Standpoint"

Score 7 out of 10
Vetted Review
Verified User
Review Source
As part of a project delivery practice, a team of engineers and myself implemented solutions with Hybris to develop a online web store for a major US clothing retailer. As an eCommerce platform, it met ours and our clients needs very well in terms of product management at a very large scale. Millions of products and related product data were organized and handled well using OOB Hybris while our custom modules and software supported and extended the code base to meet our clients needs. It also had out of the box support for promotions, gifts, and payment solutions (among others) which made our development time a more efficient.
  • Large scale product and user data management.
  • Out of the box support for common eCommerce functionality.
  • Robust platform that is supported well and consistently by the Hybris team who are available for direct support if needed.
  • Integrates well with other services if Hybris does not meet all business needs.
  • Localization for multi-national support was easy to implement.
  • Though there is an online community presence for support, it is not as strong as other platforms I have used.
  • The Content Management System though functional is a bit dated and can be difficult for non technical business owners to manage. Other industry leading CMS solutions are generally used in conjunction with Hybris in my experience.
  • Product indexing and search also is not up to industry leaders, used another product in conjunction with hybris to accomplish this business need.
For a large scale, multi-national eCommerce application where a solution needs to be built with heavy customizations, I believe Hybris is the way to go. It provides a great starting point and scales well with proper development practices. Though be prepared to adopt supplementary solutions for things such as CMS and/or product search/indexing to achieve the most out of this product. Future releases of Hybris are improving on these two things though so it could be the case that these have been updated to leading industry standards, be sure to inquire appropriately.
Read Carter Lathrop's full review
Bora Aymete profile photo
March 28, 2016

SAP Hybris Review: "Enterprise e-commerce suite"

Score 7 out of 10
Vetted Review
Verified User
Review Source
Hybris is being used by our e-commerce department. As a fashion company which has more than 400 physical shops in country and abroad, it helps us sell our products online.
  • Enterprise structure.
  • Robust platform
  • Many out of the box modules
  • Hard to extend
  • Needs very detailed planning
  • Cannot be managed by small teams
Suited for enterprise projects. Not appropriate for small companies.
Read Bora Aymete's full review
Mustafa Yildirim, MSc, PMP, PSM profile photo
March 14, 2016

SAP Hybris Review: "Leader e-commerce product"

Score 7 out of 10
Vetted Review
Verified User
Review Source
Hybris is being used in b2c project on textile retails in my company
  • Spring framework
  • Extensible architecture
  • Internationalization is ready to go
  • Leader product
  • Rich modules
  • Not easy to implement as seen firstly
  • Impex structure is not so familiar to developers
  • Native persistence layer
  • Not relying on only Spring, involved Jalo layer
  • Closed community, you can not get easy answers by internet searching
It is well suited for enterprise companies to be able to get profits from many modules and features.
Read Mustafa Yildirim, MSc, PMP, PSM's full review
Erin Riggers profile photo
May 21, 2014

SAP Hybris Review: "As the world renowned frontrunner of enterprise e-commerce platforms, Hybris is the obvious choice for taking your online business to the next level."

Score 10 out of 10
Vetted Review
Verified User
Review Source
Razorfish has formed a partnership with Hybris and have adopted the platform as our primary e-commerce offering going forward. My technology division, Razorfish West, led the charge in launching the organization's first implementation for West Marine in February of 2014. Several other Hybris initiatives are in active development throughout the company nation-wide.
  • Solid architecture upon the Java Spring framework
  • Clear, efficient separation of presentation and data layers
  • Easy to setup and maintain local development environment
  • UI layer easy to extend, or re-tool to fold in preferred frameworks and utilities.
  • CMS Cockpit is slow and inefficient for performing certain kinds of content management and template manipulation tasks. I often defer to the HMC, but this is not a feasible option for our client's content management team.
  • The OOTB UI code that ships with v5.0.1 is several years behind industry standard front end technology. v5.1 shows no promise of significant improvements in this arena. Some things I'd like to see: Dropping the Blueprint framework in favor of something Like Bootstrap, Less Framework or AngularJS. Jquery and key dependent plug-ins need to be upgraded and large, over-featured plugins like JQuery UI abandoned. SASS + Compass should replace static CSS. Granule should be dropped in favor of better tools for JS dependency management, code minification, and file concatenation.
  • Maintaining independent codebases for Desktop and Mobile views increases UI development hours by a margin of 30-50%. Natively supporting the option to configure a responsive design with a framework such as AngularJS would offer flexibility to serve up content and site chrome targeted at a wider range of device classes than just desktop machines and mobile phones.
Hybris is straightforward to implement and customize for teams well versed in the Java Stack. The learning curve for technical staff with no exposure to Java is quite steep. Official training courses targeted at front end implementation would be tremendously beneficial in jump-starting productivity for those who fall into this category.
Read Erin Riggers's full review
No photo available
April 20, 2016

SAP Hybris Review: "hybris - Enterprise Digital Commerce Platform"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use hybris to run our flagship B2B eCommerce properties. It's currently used across all customer segments and is leveraged by many internal business units within the company. We use hybris to host websites as well as web services and leverage CMS, cart, search, and many other platform features.
  • New technologies. One of the reasons that I like the platform is that it's in constant improvement. It feels like some of the competitors are bloated and slow to adopt new features in comparison.
  • Wide range of features. Many out of the box features for common commerce paradigms.
  • Scaleability. We have had no issues of scalability even at what we feel are high volumes of traffic.
  • After the acquisition by SAP, It's becoming more challenging to get personalized support.
  • While the market has been getting better, it's still difficult to find qualified resources.
  • Dropping of support for Endeca and replacement with support for Solr hurt search features.
Hybris fits well into a large development organization and will need many disciplines to fully leverage. It should fit very well into SAP heavy environments and recent roadmaps indicate a tighter and tighter integration in the future.

It would be a challenge for a smaller shop to cultivate the kind of knowledge diversity necessary. Getting the initial momentum may also be a challenge if you do not have a good implementation partner, at least in the early stages.
Read this authenticated review
No photo available
May 21, 2016

SAP Hybris Review: "eCommerce Made quick and easy - Hybris is the key"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Hybris is an ecommerce suite. I am a Business Analyst and we have implemented ecommerce webportals using Hybris eCommerce suite for GE and Rexel clients.
  • Shopping Cart
  • Order Placement
  • Integration with google maps for location finder
  • Product mgmnt and searches
  • Some features do not work well in Chrome
  • We cannot abort cron jobs which are running from hMC. You need to do this via Admin console.
Its best for developing web ecommerce portals from scratch using extensive product base.
Read this authenticated review

Feature Scorecard Summary

Product catalog & listings (5)
9.9
Product management (6)
9.0
Bulk product upload (5)
7.0
Branding (3)
8.9
Mobile storefront (3)
9.9
Product variations (5)
9.0
Website integration (5)
9.9
Visual customization (3)
9.0
CMS (4)
8.9
Abandoned cart recovery (4)
9.9
Checkout user experience (4)
7.5
eCommerce security (3)
9.0
Promotions & discounts (6)
6.4
Personalized recommendations (5)
6.9
SEO (1)
10
Multi-site management (5)
9.5
Order processing (5)
8.5
Inventory management (3)
6.5
Shipping (3)
8.0
Custom functionality (6)
8.9

About SAP Hybris

hybris, an SAP Company, helps businesses around the globe sell more goods, services and digital content through every touchpoint, channel and device through their multichannel ecommerce solution, available as a SaaS or on-premise. hybris delivers "OmniCommerce," an approach providing master data management with unified commerce processes giving a business a single view of its customers, products and orders, and also its customers a single view of the business; it is built modularly and flexibly to suit needs inherent to B2B and B2C commerce. hybris' is scalable and extensible, intended to be comprehensive and complete commerce platform. Over 500 companies have chosen hybris, including global B2B sites W.W.Grainger, Rexel, General Electric, Thomson Reuters and 3M as well as consumer brands Toys“R”Us, Metro, Bridgestone, P&G, Levi's, Nikon, Galeries Lafayette, Migros, Nespresso and Lufthansa. hybris has operations in 15 countries around the globe.

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SAP Hybris Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows
Mobile Application:No