Overall Satisfaction with Salesforce Lightning
Salesforce Lightning is being used by my company to track customers and prospects. It's mostly used to track them in the sales process. Sales department uses Salesforce the most compared to other departments, though support, engineers, and onboarding teams all use it on more of a limited level.
- It makes reports look a lot more appealing than Salesforce Classic
- It is easier to edit in-line items
- Lightning is more aesthetically pleasing than Classic
- It does not map to our version of Classic
- Multiple clicks to try and find information about a customer, opportunity, or other areas
- Some buttons on Classic have not ported into Lightning so my team has to switch between Classic and Lightning to accomplish daily tasks.
- Easier to forecast which helps with sales predictability
- Negative ROI in the fact that we are wasting time switching between both versions to accomplish tasks that were easily completed on Classic alone
- Positive ROI in the amount of time spent editing information on a contact, opp, lead, or account page, etc.