We Love Salesforce Lightning Platform
Matthew Bernstein | TrustRadius Reviewer
December 04, 2019

We Love Salesforce Lightning Platform

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Salesforce Lightning Platform (formerly Salesforce App Cloud)

Salesforce Lightning Platform is used across several verticals of my organization, including sales, sales operations, sales excellence, sales administration, marketing, operations, and customer support. It is used most importantly by the sales reps, account executives, and account managers, who use the tools available to accurately manage their pipelines and forecast upcoming deals.
  • Reporting dashboards.
  • Pipeline management.
  • Contact records.
  • Not entirely user-friendly and intuitive.
  • Sometimes glitchy when inputting a pending opportunity entry.
  • Synching with 3rd party applications is often glitchy.
  • Increased accuracy of pipeline.
  • More transparency into marketing objectives.
  • Increased communication throughout departments.
  • Close
There is a reason why the Salesforce Lightning Platform is the market leader for all things related to customer relationship management. While Close is somewhat user-friendly, it pales in comparison to all the features, bells, and whistles that the Salesforce Lightning Platform provides. We selected Salesforce and could not be happier with our decision.
We are very happy with our customer service representative, as he is always attentive and is able to provide adequate service whenever we have issues with troubleshooting or getting new users logged on and set up with accounts.

Do you think Salesforce Lightning Platform (formerly Salesforce App Cloud) delivers good value for the price?

Yes

Are you happy with Salesforce Lightning Platform (formerly Salesforce App Cloud)'s feature set?

Yes

Did Salesforce Lightning Platform (formerly Salesforce App Cloud) live up to sales and marketing promises?

Yes

Did implementation of Salesforce Lightning Platform (formerly Salesforce App Cloud) go as expected?

Yes

Would you buy Salesforce Lightning Platform (formerly Salesforce App Cloud) again?

Yes

Salesforce Lightning Platform is best suited for an organization in which the sales cycle is extended over a lengthy period of time. This is due to the fact that oftentimes, a potential deal can get lost throughout the sales cycle, in which case managing an accurate pipeline becomes difficult. Being able to follow the progress of a deal is vital information for forecasting revenue.

Salesforce Lightning Platform (formerly Salesforce App Cloud) Feature Ratings

Ease of building user interfaces
7
Scalability
8
Platform management overhead
7
Workflow engine capability
8
Platform access control
7
Services-enabled integration
8
Development environment creation
7
Development environment replication
8
Issue monitoring and notification
7
Issue recovery
8
Upgrades and platform fixes
8