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Great product that can be hard to implement and still has some gaps
December 10, 2021

Great product that can be hard to implement and still has some gaps

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce.org Nonprofit Cloud

We use the Non-Profit Success Pack (NPSP) component of nonprofit cloud with Sales Cloud as our core database and CRM to manage all of our donations income, regular giving, customer services, and relationship management for high-value supporters. It is our core business system and we are 100% dependent on it. We don't use any of the premium products such as Elevate or the Accounting Subledger. We have never evaluated them as they are not available in Australia. NPSP is not a complete solution for us. We use Fundraising Accelerator (AKA Pronto) from Alphasys to bridge many of the gaps in NPSP. In addition to Sales Cloud, we also have Marketing Cloud and Tableau CRM in our solution.
  • The data model is robust and well matched to the needs of a fundraising organisation.
  • The regular giving automation works well and meets our requirements.
  • It is very well architected to be extended for other functions.
  • There is no receipting within the NPSP.
  • There is no connection to our payment gateway to manage donations.
  • There are no tools for banking reconciliation (Accounting Subledger is new, but not available in Australia).
  • There is no integrations to fundraising platforms, and only basic data importing tools.
  • The localisation for Australia is not great. It is natively USA centric.
  • Flexibility to meet business requirements using the excellent automation tool of Salescloud, and interworking with the larger salesforce ecosystem.
  • Data model.
  • Regular giving.
  • Huge increase in productivity that has enabled growth.
  • Has allowed new fundraising products to be launched easily.
  • Best fundraising year ever. All KPIs that were set for our implementation project have been over-achieved.

Do you think Salesforce.org Nonprofit Cloud delivers good value for the price?

Yes

Are you happy with Salesforce.org Nonprofit Cloud's feature set?

Yes

Did Salesforce.org Nonprofit Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce.org Nonprofit Cloud go as expected?

Yes

Would you buy Salesforce.org Nonprofit Cloud again?

Yes

Nonprofit cloud is well suited for larger charities that can have an adequate budget for implementation and building out the gaps. It is a great platform for innovation and configuration to specific business requirements. Smaller charities may be better off with a more complete solution that's easier to implement.