My experience with Salesforce Sales Cloud
October 17, 2025

My experience with Salesforce Sales Cloud

Mipim Wangechi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • Content
  • SalesCloud
  • Work.com
  • Knowledge

Overall Satisfaction with Salesforce Sales Cloud

Salesforce Sales Cloud is a modern day customer relationship management software. The product allows us to improve marketing and increase customer loyalty. It is well suited in activity and workflow management. Use of the product in our organisation has enabled us to navigate through modern selling and automate sales processes from marketing campigns management to lead naturing and scoring.

Pros

  • The software has effective and advanced conversation intelligence tools that enhance sales productivity and general revenue growth.
  • Ability of the software in ensuring a unified view of our customer interactions and effectiveness in customer service management.
  • Salesforce Sales Cloud can be easily tailored to meet specific needs.

Cons

  • Software pricing is not favorable to small organisations and businesses.
  • The software has a slow loading time and limited data backup.
  • Salesforce Sales Cloud has provided us with a competitive view of our each and every customer touch points across our sales and customer services.
  • The product has enabled us to fully maximise impact of our every interaction with our customers and businesses prospects.
  • Use of the tool has enabled us to drive more productivity and meet our customers needs. It has also increased performance and enhanced decisions making.
Salesforce Sales Cloud is intuitive and flexible.
The product offers quality customer care and support services.
User-friendliness of the software UI and ease in implementation.
Robustness and effectiveness of the software's analytics and reporting systems.

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

Yes

Would you buy Salesforce Sales Cloud again?

Yes

Software Mobile accessibility and ease of use.
Effectiveness of the tool in automated task management and real-time tracking of sales performance.
Ability of the software to adapt into specific needs.
The product is incredibly customizable and allows artificial intelligence driven insights as well as integration.

Salesforce Sales Cloud Feature Ratings

8.4
Customer data management / contact management
8
Workflow management
9
Territory management
9
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
7
Contract management
9
Quote & order management
8
Interaction tracking
9
Channel / partner relationship management
9
8.0
Case management
8
Call center management
8
Help desk management
8
8.0
Lead management
8
Email marketing
8
8.7
Task management
8
Billing and invoicing management
9
Reporting
9
8.3
Forecasting
8
Pipeline visualization
9
Customizable reports
8
8.3
Custom fields
8
Custom objects
8
Scripting environment
Not Rated
API for custom integration
9
9.0
Role-based user permissions
9
Single sign-on capability
9
8.0
Social data
8
Social engagement
8
9.0
Marketing automation
9
Compensation management
9
9.0
Mobile access
9

Comments

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