Our service center relies on Service Cloud
Updated April 22, 2021
Our service center relies on Service Cloud
Score 9 out of 10
Vetted Review
Verified User
Software Version
Unlimited
Overall Satisfaction with Salesforce Service Cloud
We are currently using Salesforce Service Cloud only in our service center. They handle calls and emails that come into our corporation. The users are able to easily navigate to the case records, contact records and activities that the interaction entails all while keeping all these records open on the same screen.
- Console look and feel.
- Many records opened at once.
- Closing tabs with the keyboard shortcuts will sometimes close the browser tab.
- Staff are more efficient now.
- Five9 and Genesys PureCloud
This product integrates other products to work alongside and inside it. We choose to go with Salesforce Service Cloud to work with our adapter of choice. This worked out so well, that when we eventually used a different adapter we already had Salesforce Service Cloud to support it. With or without the adapter, we would continue to use it as the staff has really enjoyed the UX and the features.
Salesforce Service Cloud Feature Ratings
Customer Experience
Do you think Salesforce Service Cloud delivers good value for the price?
Not sure
Are you happy with Salesforce Service Cloud's feature set?
Yes
Did Salesforce Service Cloud live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Salesforce Service Cloud go as expected?
Yes
Would you buy Salesforce Service Cloud again?
Yes