Best CRM Ever
April 23, 2021
Best CRM Ever
Genesys Solutions Architect
HCL TechnologiesMedical Devices, 10,001+ employees
Score 10 out of 10
Overall Satisfaction with Salesforce Service Cloud
CRM has never been easy before. I see the era as before and after Salesforce. Especially with cloud, one certainly doesn't need to worry about hosting your data in a safer place. It is taken care by [Salesforce Service Cloud]. The problem it definitely fixed is integration with other contact center platforms. Ease of using APIs. The code behind can effortlessly bring the data for further manipulation.
- Easy Integration
- Well exposed APIs
- Too much data in one window
- Browser compatibility
A CRM should be simple to set up and stable enough to develop with your business. Since they aren't designed to fit across all areas of your business or address more nuanced business needs, some CRM solutions that claim to be easy can actually trigger problems as you scale. Salesforce solutions cover sales, operation, marketing, and more, so Salesforce customers can also reduce their total stack and save money. If you're a budding solo entrepreneur or work for a large corporation in a heavily controlled market, there's a Salesforce solution for you.
Although some Salesforce competitors provide APIs and plug-ins, none of them allow you to customize your user experience and deploy new tools and interfaces with little to no coding. Salesforce [Service Cloud] allows you to take advantage of our most recent innovations without the hassle of installing new software or training new employees. The Salesforce Customer 360 Platform lets you expand your capabilities beyond what Salesforce rivals can deliver.
Salesforce Service Cloud Feature Ratings
Organize and prioritize service tickets
ITSM collaboration and documentation
Ticket creation and submission
External knowledge base
Internal knowledge base
Help Desk CRM integration