Salesforce Service Cloud is easy and user-friendly
March 03, 2020

Salesforce Service Cloud is easy and user-friendly

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

Professional

Overall Satisfaction with Salesforce Service Cloud

It is used by a certain department in the organization. It helps let our clients know the phase of their project. They can visibly see and track their reports. When a problem arises, we are able to quickly address it before it goes on to the next phase.
  • Product tracking.
  • Email integration with Outlook, it works flawlessly with our corporate emails.
  • Live video chats with clients.
  • None at the moment.
  • It saves us time to fix it in the middle.
  • Of the process than to wait until the end. We’re able to catch it quickly and make any changes.
  • Azure Bot Service (Microsoft Bot Framework)
I didn’t use it that long to really know the difference. Spent little time before moving to a new CRM.
It does what we need it to do. It is user-friendly and easy to navigate.

Do you think Salesforce Service Cloud delivers good value for the price?

Not sure

Are you happy with Salesforce Service Cloud's feature set?

Yes

Did Salesforce Service Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Service Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Service Cloud again?

Yes

Our clients have visibility to the production phase and are able to chime in when needed to make corrections.

Salesforce Service Cloud Feature Ratings

Organize and prioritize service tickets
5
Expert directory
Not Rated
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
5
Ticket creation and submission
5
Ticket response
6
External knowledge base
7
Internal knowledge base
8
Customer portal
8
IVR
Not Rated
Social integration
8
Email support
10
Help Desk CRM integration
7