Salesforce Service Cloud is easy and user-friendly
March 03, 2020
Salesforce Service Cloud is easy and user-friendly
Score 8 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with Salesforce Service Cloud
It is used by a certain department in the organization. It helps let our clients know the phase of their project. They can visibly see and track their reports. When a problem arises, we are able to quickly address it before it goes on to the next phase.
- Product tracking.
- Email integration with Outlook, it works flawlessly with our corporate emails.
- Live video chats with clients.
- None at the moment.
- It saves us time to fix it in the middle.
- Of the process than to wait until the end. We’re able to catch it quickly and make any changes.
- Azure Bot Service (Microsoft Bot Framework)
I didn’t use it that long to really know the difference. Spent little time before moving to a new CRM.
Do you think Salesforce Service Cloud delivers good value for the price?
Not sure
Are you happy with Salesforce Service Cloud's feature set?
Yes
Did Salesforce Service Cloud live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Salesforce Service Cloud go as expected?
I wasn't involved with the implementation phase
Would you buy Salesforce Service Cloud again?
Yes