Salesforce helps track interactions with clients.
February 28, 2020

Salesforce helps track interactions with clients.

Gavin Bratty | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Software Version

Professional

Overall Satisfaction with Salesforce Service Cloud

We use Salesforce as another database to keep track of our clients' progression along with all their contact details. Keeping track of all the modules and access they have purchased within our system makes our lives a whole lot simpler. The dashboard on the front page also gives our team a first great glance to see how sales are progressing for the month.
  • Great for pushing further sales and knowing who is calling in.
  • Knowing details of what clients have signed up for.
  • Keeping track of client purchases.
  • No real comments for me, here. The system does what I need.
  • Great for pushing further sales when you realise a client could make use of additional software offerings.
  • Having external source for storing client info (phone numbers).
  • Keeping track of monthly sales gives our team a great glimpse to see how we are progressing each month.
The interactions I have had with the Salesforce team have been great, but what is great is that I haven't really had the need to contact support at all.

Do you think Salesforce Service Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Service Cloud's feature set?

Yes

Did Salesforce Service Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Service Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Service Cloud again?

No

Overall very happy with Salesforce. Having a database that stores all the information it does allows me to focus on the task that I get paid to do.

Salesforce Service Cloud Feature Ratings

Organize and prioritize service tickets
9
Expert directory
8
Subscription-based notifications
9
ITSM collaboration and documentation
8
Ticket creation and submission
8
Ticket response
8
Internal knowledge base
8
Social integration
9
Email support
8
Help Desk CRM integration
9