Useful but complex
April 29, 2021
Useful but complex
Score 7 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with Salesforce Service Cloud
I am using Salesforce Service Cloud during QA. It is being used by a single department. It traces and rates the quality of your job. It is basically a CRM, advanced technology for managing the company relationship and interactions: this means that it improves business relationship[s] in order to grow your business (and your skills).
- It helps you focus on your organization’s relationships with individual people — in my case colleagues
- It provides support and additional services throughout the [colleague's] relationship.
- It improves communication and support
- Not so easy to manage
- [The] interface seems a little bit complex (unnecessarily)
- Improve your skills
- It is necessary in order to evaluate your process