Incredible Sales CRM
November 03, 2021

Incredible Sales CRM

Vivek Sahay | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesmate

Salesmate is being used by our organization as a Sales CRM, across the multiple inter-department sales teams. The biggest challenge it addresses for us is having a seamless track of all interactions with the customer on one single view. This really helps us ensure that we always have a contextual conversation.
  • Automated workflows
  • Ease of use
  • Robust Feature set
  • Cost Effective
  • Customization Options
  • Cost of calling is relatively higher.
  • Option to integrate different telephony systems.
  • Streamlined our outreach efforts, helping us achieve ~ 8 -12% better efficiency in first month alone.
  • Productivity of the Client engagement team has increased
In our quest to streamline our sales effort and
consolidate our siloed data, we evaluated various CRM's out there in the market
and zeroed on to Salesmate, some of the features we really liked, are the
overall feature set, ease of use, the minimal effort taken to accomplish a task and
a brilliant workflow feature to ensure that my team works, as an extension of
my personal brand! Kudos to the team for bringing out such a wonderful product backed by an equally amazing service team.

Do you think Salesmate delivers good value for the price?

Yes

Are you happy with Salesmate's feature set?

Yes

Did Salesmate live up to sales and marketing promises?

Yes

Did implementation of Salesmate go as expected?

Yes

Would you buy Salesmate again?

Yes

Because it fits into our requirements.
They live up to their commitment for support TAT
In our quest to streamline our sales effort and
consolidate our siloed data, we evaluated various CRM's out there in the market
and zeroed on to Salesmate, some of the features we really liked, are the
overall feature set, ease of use, the minimal effort taken to accomplish a task and
a brilliant workflow feature to ensure that my team works, as an extension of
my personal brand! Kudos to the team for bringing out such a wonderful product backed by an equally amazing service team.

Salesmate Feature Ratings

Customer data management / contact management
10
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
10
Quote & order management
8
Interaction tracking
10
Channel / partner relationship management
8
Case management
Not Rated
Call center management
Not Rated
Lead management
10
Email marketing
10
Task management
10
Reporting
10
Forecasting
8
Pipeline visualization
8
Customizable reports
9
Custom fields
10
Custom objects
10
Scripting environment
10
API for custom integration
10
Role-based user permissions
10
Single sign-on capability
10
Marketing automation
7
Mobile access
10