Best Support & the Native App is Top Notch
December 03, 2022

Best Support & the Native App is Top Notch

Adam O'Leary | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Growth

Overall Satisfaction with Salesmate

Salesmate is amazing. Been trying to find a genuinely good CRM for a long time, and Salesmate has completely blown me away. The native calling and texting, especially inside of the app are amazing. And the support is Top Notch! Best support I've ever received from a CRM. I am currently using it for customer followup, and phone sales, which is what SalesMate excels upon. Their native calling and texting feature is super helpful, and works really well on desktop, mobile, and IPad. On top of that, I am currently going ahead and building in sequences, that are automated based on a No-Show, or an event that took place.

Pros

  • IPad app is incredible
  • Calling
  • Texting
  • Customization

Cons

  • Theirs some goofy things, that don’t function 100% on the IPad vs desktop, but it’s not devastating. Basically if you set up the systems properly, the app will work Fluenty. Just takes the time.
  • Able to start making sales in under 24 hours
  • Able to organize my processes
  • Able to identify leads that I didn’t initially know I was missing communication with
I was using the free version of Hubspot, which was extremely limiting. If I wanted to go ahead and unlock a simple feature, which every other CRM offered, my price would shoot up to hundreds of dollars a month for no reason, as they force you to unlock “all the features” not just the ones you need. Salesmate is much better, as you can choose which features you want, and don’t want.

Do you think Salesmate delivers good value for the price?

Yes

Are you happy with Salesmate's feature set?

Yes

Did Salesmate live up to sales and marketing promises?

Yes

Did implementation of Salesmate go as expected?

Yes

Would you buy Salesmate again?

Yes

It's so easy, and the support is top notch and I love Salesmate. Seriously the best CRM on the market right now, which I was able to customize exactly the way I needed to, with their support with me every step of the way. I will be working with SalesMate for a long time if not forever.
The best support I've ever got. Setting up a CRM is complicated, just to make it work/function the way you need to based on your custom sales flow. Their support would respond back within 2 minutes, and give me exactly what I would need, and walk me through the steps of making sure it was working properly.
Salesmate does really well with phone communication, texting communication, and creating automated email events based on a specific scenario such as a No-Show. On top of this, the app works better than any other CRM apple app that I have seen. The calling / text/ emails all work fluently inside of there.

Salesmate Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Channel / partner relationship management
Not Rated
10.0
Case management
Not Rated
Call center management
10
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Reporting
10
10.0
Forecasting
Not Rated
Pipeline visualization
10
Customizable reports
Not Rated
10.0
Custom fields
10
Custom objects
10
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Social CRM ()
Not Rated
10.0
Marketing automation
10
10.0
Mobile access
10

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