Engage Gets it Done
November 07, 2020

Engage Gets it Done

Kevin Gay | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salsa Engage

We use Salsa Engage to email our supporters and create actions for our programming events.

Pros

  • Integration with Salesforce
  • Easy-to-use interface
  • Technical support

Cons

  • Salesforce integration of new fields for synchronization
  • Supporter self-management of account (updating their own email)
  • Group management (no pictorial interface)
  • Ease of use--huge time saver.
  • Elegant synchronization with Salesforce.
  • Responsive technical support.
  • Training documentation/how-to's could be vastly improved. Very slight on information.
Salsa Engage provides a pretty simple interface, which is great for most applications. It buries some key functionality, however, that requires intervention for technical personnel. The errors in synchronization are poorly stored, and there's no way I can parse through hundreds of records. Summaries/Categories and drill-downs would be most helpful as we're dealing with thousands of records here.
Easy to use interface, far superior to classic. You did this right.
Support response has been swift and knowledgable, though not always the answer I've wanted. One huge design flaw is if I add a new Salesforce field to sync, Salsa Engage will not sync it unless it has changed since the last sync, requiring me to fake an update for an entire database or re-sync the whole enchilada. Better to recognize it's a new Salesforce field and perform the sync en masse.

Do you think Bonterra Salsa Engage delivers good value for the price?

Yes

Are you happy with Bonterra Salsa Engage's feature set?

Yes

Did Bonterra Salsa Engage live up to sales and marketing promises?

Yes

Did implementation of Bonterra Salsa Engage go as expected?

Yes

Would you buy Bonterra Salsa Engage again?

Yes

Salsa Engage provides a robust interface to Salesforce--our primary CRM--allowing non-intervention synchronization to categorize supporters into groups for email communication. As we are only six months into our implementation, we have not found areas where it's not appropriate to use beyond nit-picky synchronization delays and smart group updates.

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