Fits all your needs for external communications!
February 15, 2018

Fits all your needs for external communications!

Kalyn Hoffman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salsa Engage

Salsa engage is our external marketing and engagement platform for our organization. We utilize the event planning functions through creating ticket and registration pages. Additionally, we utilize the mass emailing platform to update our donors on a regular basis. Salsa Engage has a responsive monitoring and tracking system following engagement, clicks, and overall action taken by readers of your email. This is extremely helpful in guiding us when we create new content. Prior to engage, we utilized a few different platforms for donation pages, events, and email marketing. Having these all in one location on one platform has streamlined our communications beyond what we thought possible. It has helped us to retain and attract current and new donors. When all of these functions are in one location, it helps reduce the chance of error in tracking donations or sales. This has increased donor trust and made financial tracking much easier. We pride ourself on transparency and we had to work hard at it before, thanks to Salsa Engage, we can utilize insights and disperse them directly to donors without a large time gap. Ticket sales increase as we give real-time updates on sales and demographics. We are thankful for the ability to more appropriately target our donors.
  • Low bounce rate
  • Customizable donation pages
  • Intuitive reporting
  • Translation from salsa engage into our CRM system
  • Could use more modern email templates
  • More restrictions regarding image upload. Currently, you can upload any size and insert it. The email will not send correctly but you do not receive an error message.
  • Increased email engagement
  • Decreased bounce rate
  • Increased ticket sales
Salsa Engage has a huge advantage over competitors when it comes to pricing. Since it is a newer software, it offers a lot more features for a lesser price. We explored many options and we decided on Salsa because of the integration with the CRM software and the ability to customize all of our donation and ticket pages.
Salsa Engage specifically works with nonprofit organizations so its software solutions are not appropriate for businesses. We are a small to medium sized nonprofit and the software has worked wonders for us. I could see extremely large nonprofits having a hard time maintaining a "clean" database with this system as the communication from engage to our constituent management system could use improvement. This software is extremely valuable and should be considered for anyone currently juggling multiple platforms. Our greatest challenge was maintaining accuracy and constant contact with donors when you are working on 5 different avenues.