Item: SAP Ariba
Rating: 8
Author: Mark King

Overall Satisfaction with SAP Ariba Procurement

Use Cases and Deployment Scope

Excelerated S2P is one of SAP Ariba's key partners in the implementation of this technology. We, therefore, implement this technology for many clients in many industries. For the project I am currently working on the main goals are to simplify the buying process and to digitize payments. It will be used across the entire organization.

Pros and Cons

Pros

Extensive functionality
Innovation - New features being added all the time
Good user interfaces for Downstream solutions
SaaS

Cons

Customer service
Charging customers to transact on the Ariba Network

Return on Investment

Sustainability
Saving transactional time & effort
Greater process transparency and visibility

Alternatives Considered

We are an SAP implementation partner not a customer.

Usability

Guided Buying is very intuitive and easy to use. Strategic sourcing modules are a little less so and require more training & support before adoption is second nature

Support Rating

Overall good but sometimes there are inconsistencies between the level of expertise of service desk operatives

Key Insights

Do you think SAP Ariba delivers good value for the price?

Not sure

Are you happy with SAP Ariba's feature set?

Yes

Did SAP Ariba live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Ariba go as expected?

Yes

Would you buy SAP Ariba again?

Yes

Likelihood to Recommend

It has great user interfaces for Buying modules and lots of innovation has gone into these recently. The Strategic sourcing modules are now looking a bit dated and are more complex to use; the platform is quite dated now and has a few bugs. The Ariba Network now has good coverage but some suppliers still resist paying the fees.

Comments

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Overall good products and an innovative forward thinking company