1. Home
  2. Procurement Software
  3. SAP Ariba Reviews
  4. User Review of SAP Ariba
Great product but not as intuitive or easy to use as we would like.
May 19, 2023

Great product but not as intuitive or easy to use as we would like.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Ariba Procurement

We use it for both direct and indirect procurement. We have been able to get direct procurement to work well although we have had some issues getting some of our supply partners enabled on Ariba. We have it set up where they all have to invoice us directly the same way, other suppliers have been resistant to join the network. For those that do use the product, it works great and has resulted in a lot of efficiency for us. For indirect, we've had more trouble getting users to use the product, we do use it to create and receive on PO's but many users have trouble with this and we have had a hard time getting compliance internally. We also have only been successful in getting one supplier enabled thus far although we are looking at other and enjoy the ease of having catalogs set up in Ariba that our employees can purchase from.
  • Direct Procurement process
  • Purchase order approval and flow
  • invoicing from our suppliers who are enabled
  • Reporting out of Ariba is not intuitive
  • Not flexible for suppliers who bill us differently at the header and line level
  • Users get confused when creating a PO - not intuitive
  • Ease of creating POs - creating directly in SAP
  • Ease of communication of POs with suppliers
  • direct feed into SAP
  • AP process has been simplified and in many cases automated
  • More straightforward communication with suppliers on orders
  • For indirect purchases, we've had issues where employees don't understand the system and how to receive on things, particularly if not straightforward - so if receiving over time or in multiple orders.
It just isn't intuitive and our employees always have a lot of questions and even our super users need help trying to figure out how to do things in the system. Also, reporting out of Ariba could be better.
  • Integration with Other Systems
Directly integrates with SAP.
Its better although not as intuitive.

Do you think SAP Ariba delivers good value for the price?

Not sure

Are you happy with SAP Ariba's feature set?

Yes

Did SAP Ariba live up to sales and marketing promises?

No

Did implementation of SAP Ariba go as expected?

No

Would you buy SAP Ariba again?

Yes

Direct purchase of product that is going into inventory works very well, particularly with suppliers who are fully enabled. We do struggle getting Ariba to work correctly when we have multiple scenarios with our suppliers - ie freight that may change, incomplete orders, pricing etc.