Why we chose SAP Business ByDesign
Rod Taubman | TrustRadius Reviewer
September 18, 2015

Why we chose SAP Business ByDesign

Score 10 out of 10
Vetted Review
Review Source

Software Version

1508

Modules Used

  • crm

Overall Satisfaction with SAP Business ByDesign

We are using SAP ByDesign across our whole business. We needed a product that was fully integrated, from its CRM functions to project management, timesheeting, invoicing and reporting.

Previously we were using a separate accounting system (MYOB), a CRM (Zoho), a timesheeting application (Timepro), a project management solution (Smartsheet). These caused massive data consistency issues with replication, invalid data and problems with billable time falling between the cracks. With SAP ByDesign we can get awesome reporting from the solution that is real-time. The value this represents is massive now that the company has more that 30 consultants.
  • Reporting is fantastic and is based on SAP's Business Objects design allowing a drag and drop UI for creating the fields you're interested in with the right views and filters
  • The Project Management controls are perfectly integrated into the solution allowing tight controls and easy set-up of projects. Everything flows smoothly from creating tasks in a gantt style control to being able to be entered into a timesheet. A PM can see project health from a cockpit view and make necessary decisions.
  • I am waiting for ByD to fully move away from the Silverlight dependance to being full on HTML5. Apparently this will happen over the next year.
  • There are many areas requiring multiple clicks to navigate that can be simplified. For example drilling down on expense claims; if you would like to navigate from a description to viewing a image of a receipt there could be around 8 clicks of navigation to move between the two (this is the worst case example btw)
  • Positive - Access to the real-time reporting allowing for faster decision making especially when fixed price projects are heading into an over budget position.
  • Positive - Complex KPI can now be tracked and as a consequence intensive plans can be made to capitalise on this level of reporting. Staff also have clear visibility over their own performance.
  • Negative - We are a bit on the small side at 30 employees for a ByD solution so it was relatively expensive for us. It would be a much better value preposition above 50 employees.
As far as cloud ERP is concerned SAP Business ByDesign was the best in terms of what it had on offer for a professional services company managing projects and service requests. Also, I liked the SAP migration path and the move to running the whole system on the in memory HANA system. An ERP system is a very stick platform and I have confidence a company as large as SAP will continue to invest heavily in it in the future. I don't want to be shopping around in a few years for a new platform.
In our review of ERP for a professional services based company there is simply no other cloud ERP that comes close to SAP Business ByDesign. I believe this is the sweet spot for SAP Business ByDesign. It does have its flaws but if you're after a single enterprise solution to run your entire business this is the best platform to be on. Also, being SAP I think it will have continued strong development effort in the future so I feel that I am on the right solution that will grow with my business.

SAP Business ByDesign Feature Ratings

Accounts payable
10
Accounts receivable
10
Inventory tracking
8
Automatic reordering
10
Location management
10
Manufacturing module
10
Pricing
7
Order entry
10
Credit card processing
5
Cost of goods sold
10
Benefit plan administration
5
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
9
Dashboards
10
Standard reports
10
Custom reports
10
API for custom integration
8
Plug-ins
7
Role-based user permissions
10
Single sign-on capability
10