- Reporting- Users can slice and dice data very easily to generate the desired information views
- Integrating Data- Financial data and sales data reside in a single platform
- Help- Embedded help features, tons of online forums, chat help, etc
- At times the system can be a bit tedious, what I mean by that is multiple clicks to complete a simple task.
- Complexity can be an issue, but the system does allow for configuration to match complexity with user role
- Internet Access- Cloud only system if our local internet is out, access can be challenging. We used mobile hotspots when needed and this worked fine.
Previously we were using a separate accounting system (MYOB), a CRM (Zoho), a timesheeting application (Timepro), a project management solution (Smartsheet). These caused massive data consistency issues with replication, invalid data and problems with billable time falling between the cracks. With SAP ByDesign we can get awesome reporting from the solution that is real-time. The value this represents is massive now that the company has more that 30 consultants.
- Reporting is fantastic and is based on SAP's Business Objects design allowing a drag and drop UI for creating the fields you're interested in with the right views and filters
- The Project Management controls are perfectly integrated into the solution allowing tight controls and easy set-up of projects. Everything flows smoothly from creating tasks in a gantt style control to being able to be entered into a timesheet. A PM can see project health from a cockpit view and make necessary decisions.
- I am waiting for ByD to fully move away from the Silverlight dependance to being full on HTML5. Apparently this will happen over the next year.
- There are many areas requiring multiple clicks to navigate that can be simplified. For example drilling down on expense claims; if you would like to navigate from a description to viewing a image of a receipt there could be around 8 clicks of navigation to move between the two (this is the worst case example btw)
- It is very easy to customize settings, and process flows, but not functionality.
- It is easy to see what is open and what is completed.
- It easy to get data out of the system.
- It is difficult to get reports that tie sales order (materials) with projects (labor and T&E). This has to be done in Excel.
- Approvals involve multiple steps.
- Hard to enter expense reports and review expense reports.
- Microsoft Silverlight is slow as opposed to Adobe Flash
The marketing campaigns and lead tracking were not as expected in SAP by the Sales/Marketing team and those teams eventually left SAP BYD and used another application to handle CRM functionality.
- Provides a complete source for financial data
- Allows web-based access from anywhere with service
- When we first began using it, there was no function for housing budget data for comparison with actual performance. An Excel-based tool had to be created to address this glaring shortcoming.
- It can be slow at times
- The user interface is intuitive and easy to navigate. You can easily drill down to the accounting info that you need for each transaction.
- All items in a transaction are linked well (supplier invoice, delivery confirmation, payment, associated journal entries, etc.)
- Until the recent announcement of changing the platform, SAP was good at issuing regular updates to ByDesign.
- ByDesign is not well equipped for large companies that need to be SOX-Compliant. For example, there is not a way to prevent the same person from creating and posting their own journal entries without approval. Documentation work-arounds are needed.
- In many instances error descriptions are not adequate to resolve a problem. Errors are caught in the Closing Cockpit, but the error descriptions are usually not specific enough to resolve the problem.
- Since the program is cloud based and the company is in Germany, it can be very slow to respond to requests; particularly when running large reports.
SAP Business ByDesign Scorecard Summary
Feature Scorecard Summary
About SAP Business ByDesign
SAP Business ByDesign is SAP's cloud ERP suite offering, launched in 2007, designed for the SMB market. The product includes a broad range of capabilities including financials, human resources, sales, procurement, customer service, and supply chain.
Business ByDesign is a new platform, delivered entirely through a SaaS model, with functionality that overlaps somewhat with BusinessOne, which is also an SMB product, although not a true SaaS product.