SAP Concur is lacking usability
November 15, 2023

SAP Concur is lacking usability

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • Expense

Overall Satisfaction with SAP Concur

Only used for Expense Management.
Used by all employees to get travel expenses
  • Integration with CC provider
  • Usability when grouping expenses
  • From experience, expenses getting lost when user makes a mistake and needing to be recovered
  • Travel expense management is too time consuming
Corporate Credit Card.
Expenses from the corporate credit card are automatically available for the end user
We could retire our home grown app

Do you think SAP Concur delivers good value for the price?

Not sure

Are you happy with SAP Concur's feature set?

Yes

Did SAP Concur live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Concur go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Concur again?

No

With the low usage I see in my company, the rather bad usability discourages me from recommending it.
Maybe when integrated with more scenarios (like travel planning) there would be more value added.

SAP Concur Feature Ratings

Employee Expense Reporting
6
Corporate Card Reconciliation
1
Customizable Approval Policies
Not Rated
Financial Document Management
Not Rated
Payment Status Tracking
10
Payment Audit Trail
10
Duplicate Bill Detection
Not Rated
Advanced OCR
Not Rated
Electronic Funds Transfer
Not Rated