So Far So Good But Let's Wait And See When The Dust Settles

We are still the early stages following implementation. The users who were heavily involved in the development, implementation and testing of the product picked it up very well and their knowledge is advanced. Remotes users have found it a little more difficult to get acclimatised to the different functionality and the breadth of apps available. Most of the screen are reasonably intuitive although without an understanding of some of the defaults, a user can get into some difficulty. It is a bit early to tell what the overall acceptance rate will be.

SAP S/4HANA Cloud is pretty well suited to very simple and standard business practices. The beauty of the product is in providing consistent, replicable outcomes from similar processes and data input. The capture and analysis of the data input provides good insights to the business but there is still some lack of functionality and process clarification due to the early development phase. From an integration perspective, due to the underlying nature of a public cloud solution, the process for developing automated and complex integrations can be complex, frustrating and, in some cases fraught with danger. Complex testing is required to ensure the API's work in perfect synch with one another to produce the desired outcome

Local support from our SAP S/4HANA Cloud team in Australia is excellent. This is somewhat offset at times by the 'silo' approach to incident management globally and the lack of communication and clarity from various support centres throughout the globe From an implementation partner perspective, a general lack of the SAP S/4HANA Public Cloud solution knowledge has been an inhibitor to success and this has been shown out through consultants and support agents 'learning on the fly' from us as their client.