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My Review
March 18, 2023

My Review

Nata Tabidze | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP S/4HANA Cloud

We use SAP S/4HANA Public cloud as an ERP system in Georgia and Romania. Currently, we are running an implementation project in Germany. My main concern is CBC as IT Consultant since we experienced Blocking CBC during the Sales organization confirmation milestones for a significant number of days influenced the project timeline. We also faced issues when some functionality was missing from the public cloud while setting up FI, MM, SD, and CO business processes during the implementation project. Still, SAP continuously improves functionalities while upgrading, covering most of our requirements.
  • Transport management
  • user maintenance
  • user friendly Fiori Apps
  • Set Up an Alternative chart of accounts. There is no upload function for alternative Coa, as it is the case for operating CoA
  • Easier Serup of Org.structure in CBC
  • Differentiate between the implementation project Transport requests and Live Company code transport requests
  • Simplified processes
  • One single source of truth
  • High Price
Almost every business unit are using SAP S/4HANA Cloud in their everyday life
Product Features - Since SAP S/4HANA Cloud covers almost all the topics that are mandatory to run ERP processes in Company.

Do you think SAP S/4HANA Cloud delivers good value for the price?

Yes

Are you happy with SAP S/4HANA Cloud's feature set?

Yes

Did SAP S/4HANA Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP S/4HANA Cloud go as expected?

Yes

Would you buy SAP S/4HANA Cloud again?

Yes

I think SAP S/4HANA Cloud currently is more suitable for the companies with less requirement of Z functionalities.

SAP S/4HANA Cloud Feature Ratings

8.0
Accounts payable
8
Accounts receivable
8
Subledger and Financial Process ()
Not Rated
Inventory Management ()
Not Rated
7.0
Pricing
7
Order entry
7
Payroll Management ()
Not Rated
7.0
Dashboards
7
Standard reports
7
Custom reports
7
Customization ()
Not Rated
8.0
Role-based user permissions
8
Single sign-on capability
8
Grants Management ()
Not Rated
Project Financial Management ()
Not Rated
Project Execution Management ()
Not Rated
Procurement ()
Not Rated
Risk Management ()
Not Rated
Logistics ()
Not Rated
Manufacturing ()
Not Rated
Supply Chain ()
Not Rated
Product Lifecycle Management ()
Not Rated

SAP S/4HANA Cloud Support

Because sometimes we gat response very late.
ProsCons
Knowledgeable team
Problems get solved
Kept well informed
Support cares about my success
Poor followup
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Slow Initial Response
I do not have any information about this
Yes
it depends on the case. Is incident is medium we might wait for weeks to get the initial response.