SAP Noob

Its a big change for users on the ground transacting if they need to move to FIORI

Firoi apps are great for P2P process for field workers

based on feedback from D&T it seems likely this will continue in the future

From a business perspective, one key insight from the SAP S/4HANA Cloud implementation is the importance of early alignment on process standardisation. Since we weren’t directly involved in the technology build, we saw that having clear business requirements upfront and embracing SAP’s best-practice processes made adoption smoother. Data readiness and consistency were also critical clean, well-structured master and transactional data significantly reduced issues downstream. Additionally, change management and user engagement were vital; teams needed time, training, and support to adapt to new Fiori-based interfaces and workflows. Finally, close collaboration with the D&T team ensured that business objectives stayed central throughout the implementation.

From a business perspective, one key insight from the SAP S/4HANA Cloud implementation is the importance of early alignment on process standardisation. Since we weren’t directly involved in the technology build, we saw that having clear business requirements upfront and embracing SAP’s best-practice processes made adoption smoother. Data readiness and consistency were also critical clean, well-structured master and transactional data significantly reduced issues downstream. Additionally, change management and user engagement were vital; teams needed time, training, and support to adapt to new Fiori-based interfaces and workflows. Finally, close collaboration with the D&T team ensured that business objectives stayed central throughout the implementation.

This was internal not with SAP consultants

We are not technical - however the D&T team work with us for to ensure our apps work the way we need them to - for us in the back end transacting and for the BPs who need to contact us and vendors

We were not in direct contact - but instead through our D&T team so its difficult to know what may have caused some delays

We see SAP S/4HANA Cloud as highly scalable, designed to support multiple departments and sites with consistent processes. On a scale of 1-10, we would rate its scalability around 8, reflecting its flexibility to grow with the organization. While we would prefer more customisation to tailor processes to our specific business needs, it is unclear whether this is a limitation of internal resources or system capabilities. Overall, the platform provides a solid foundation for scaling operations, but careful planning and engagement with internal teams are important to fully leverage its potential.

Is availble when needed

From a user perspective, SAP S/4HANA Cloud performs very well. Pages load quickly, and report, even complex financial one, complete in a reasonable time frame. System downtime is rare, and transaction refresh rates are fast, allowing users to work efficiently without delays. Integrations with other systems do not noticeably slow performance, and workflows remain smooth across connected applications. Overall, we would rate the system’s performance at 9 out of 10, reflecting its reliability, responsiveness, and ability to handle day-to-day business operations effectively.

We do not work directly with them - but with our internal teams - they ahve been supportive and provided updates wuickly when we request this

While we don’t work directly with SAP as a vendor post-sale, our experience working through our D&T team has been largely positive. The SAP model encourages structured engagement, clear governance, and reliance on standardised processes, which helps maintain stability and alignment across the platform. Support, upgrades, and enhancements are delivered in a predictable and well-defined way, reducing risk and unexpected impacts. Any interactions that do occur with SA, such as incident support or roadmap-driven changes are typically coordinated by D&T, which streamlines communication and ensures consistency. Overall, this approach has enabled us to focus on business outcomes rather than vendor management, resulting in a collaborative and effective post-sale experience.