Services in C4C
May 01, 2025
Services in C4C
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with SAP Service Cloud
In KSB we are using SAP Cloud for Customer (C4C) for Sales and Service process and I am responsible for improving Service process in C4C. We create workshop and onsite ticket type work tickets in C4C for tracking process for Technicians and Service parts and products. also for Service quotation and Maintenance Contracts. Also we use C4C Reports for KPI along with tracking the Tickets, Registered products, Hours spent actual vs planned.
Pros
- Tracking of service provided to the customer.
- Historical data maintenance is easy
- Reporting
Cons
- Main improvement is needed in C4C Reports, reports are very slow.
- Standard reports are not much useful for business scenarios
- Time recording and Visit planning.
Historical data on Customer, 360 degree view on Customer, Registered products and Reports
Do you think SAP Service Cloud delivers good value for the price?
Yes
Are you happy with SAP Service Cloud's feature set?
Yes
Did SAP Service Cloud live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SAP Service Cloud go as expected?
Yes
Would you buy SAP Service Cloud again?
Yes
Comments
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