Mind blowing Experience with SAP Service Cloud solution.
October 22, 2025
Mind blowing Experience with SAP Service Cloud solution.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with SAP Service Cloud
SAP Service Cloud is very beneficial solution for our customer support department. It handles customer queries very efficiently and ensure smooth experience to our customers. It reduce the resolution time and gives the fast response on the customer queries. It saves from miscommunication. Easy to integrate with all types of application for better productivity. It organised all the queries at the one place where our customer support executive review the queries and responds quickly. It also saves our manual efforts by adding automated response in our systems.
Pros
- Easy to manage all issue because available at one place.
- Saves from late reply and miscommunication.
- Quick resolution on customer queries and maintain communication chain as well as keeps all previous chats for quick and better resolution.
Cons
- Sometimes automated response gives wrong reply on queries.
- Reports are not accurate sometimes.
- Solution is paid not an open source.
- Reduce almost 50-70% customer queries resolution time.
- Improves customer satisfaction by resolution quickly tickets & gives the better resolution.
- Increase brand value because now customer are happy with our services and recommending use on every platform.
It improves our customer service continuously because customer getting quick resolution on our queries, reduce queue time and getting best resolution. Boost productivity and making our support department more efficient and quick.
Do you think SAP Service Cloud delivers good value for the price?
Yes
Are you happy with SAP Service Cloud's feature set?
Yes
Did SAP Service Cloud live up to sales and marketing promises?
Yes
Did implementation of SAP Service Cloud go as expected?
Yes
Would you buy SAP Service Cloud again?
Yes
Comments
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