Superb solution by SAP for customer support
October 28, 2025
Superb solution by SAP for customer support
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with SAP Service Cloud
After implementation this in our organisation it makes our customer support more efficient and fast. It manages our customer issues very easily without problems. Easy to track the progress on each tickets and assigned to the right department for fast resolution. It saves lots of time in resolving issues manually. Automation of responses for the customer issues saves from queue time and build trust on us. our customers are now very happy with our services.
Pros
- Automation resolves tickets with any human efforts.
- For better productivity we can integrate with other SAP products.
- Managing of customer issues is now very easy and fast.
- Ensure to provide best quality experience to our customers.
Cons
- Subscription cost is not pocket friendly,
- Dashboard is laggy and has limited options/feature.
- Initial setup takes time.
- Saves from queue time.
- Saves from manual efforts as well as resources.
- Improves customer support as well as brand value.
After implementation this customers are happy and resolves there issue on their behalf and getting the better resolution in very less time.
Do you think SAP Service Cloud delivers good value for the price?
Yes
Are you happy with SAP Service Cloud's feature set?
Yes
Did SAP Service Cloud live up to sales and marketing promises?
Yes
Did implementation of SAP Service Cloud go as expected?
Yes
Would you buy SAP Service Cloud again?
Yes
Comments
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