Incredible SAP Tool
November 10, 2025
Incredible SAP Tool
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with SAP Service Cloud
Our organisation using this for handing customer queries across all the channels with the single platform. It ensure to streamline our customer service facility to deliver superior services to our customers or clients. It gives the transparency on all the queries related to the status or ETA. It makes our clients happy and satisfied. It helps in resolving customer queries rapidly.
Pros
- Transparency on all tickets and real time updates.
- Superior ticket/queries management dashboard.
- Adding of automation in the system for resolving the tickets rapidly.
Cons
- Solution costing is high.
- Less options for third party integrations.
- Managing of old tickets records is little bit difficult.
- Continuously boosting our productivity and customer satisfaction ratings.
- Reduce maintenance as well as resource cost.
- Tickets are now resolving very rapidly as well.
Definitely it increased a lot our customer service. Giving transparency for us as well as our customer to track the tickets and know the ETA.
Do you think SAP Service Cloud delivers good value for the price?
Yes
Are you happy with SAP Service Cloud's feature set?
Yes
Did SAP Service Cloud live up to sales and marketing promises?
Yes
Did implementation of SAP Service Cloud go as expected?
Yes
Would you buy SAP Service Cloud again?
Yes
Comments
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