Boost our support services
Updated November 07, 2025

Boost our support services

Arushi Batra | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Service Cloud

This solution allow us to deliver best experience to our clients and customers. We are using this to resolve our customer queries very promptly. It maintain the queries chain very efficiently so that customer can see the status with every updates. Dashboard has very clear and simple view where all customer queries are well organised. Tracking of open and closed tickets boost efficiency.

Pros

  • Tracking and managing multiple queries easily.
  • Better response time on customer issues.
  • Reporting and analysis improves our services.

Cons

  • Mobile app is very user friendly due to it lack of features.
  • Pricing model is not suitable for small organisations.
  • Reduced workload on our customer support executive.
  • Fast response time and save maintenance cost.
10 out of 10, I will give because it is ease to integrate with 3rd party products for better usability and productivity.
It is very impactful for our organisation easy for us to assign the tickets to the respective department for better and quick resolution.
because it has lots of features, superb customer support and large user community.

Do you think SAP Service Cloud delivers good value for the price?

Yes

Are you happy with SAP Service Cloud's feature set?

Yes

Did SAP Service Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Service Cloud go as expected?

Yes

Would you buy SAP Service Cloud again?

Yes

In every organisation handling of complex issue takes time to resolve and update the clients on timely but after implementation this everything is now streamline and boost our customer service support.

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