Masterpiece for customer care.
December 09, 2025

Masterpiece for customer care.

Luisa Maro | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Service Cloud

We deployed SAP Service Cloud for the sole purpose of resolving customer queries and complaints. The deployment went smoothly with no problems. SAP Service Cloud resolves queries through multichannel management, which includes voice as well as chat management. This has helped consolidate customer queries under a single platform instead of being scattered.

Pros

  • Multi channel management.
  • Smooth deployment.
  • Customer query manager.
  • Chat and voice protocols.

Cons

  • The ticket management can be improved.
  • The notifications need more work.
  • ROI is better than the average returns of other software.
SAP Service Cloud has positively impacted the overall customer sentiments, which is reflected in their feedback to us.

Do you think SAP Service Cloud delivers good value for the price?

Yes

Are you happy with SAP Service Cloud's feature set?

Yes

Did SAP Service Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Service Cloud go as expected?

Yes

Would you buy SAP Service Cloud again?

Yes

SAP Service Cloud is best suited for resolving customer concerns effectively through automation features and a knowledge base. SAP has an excellent knowledge database which can be used as readymade templates, especially for chat management. SAP Service Cloud also provides analytics and experience management, which gives a thorough report of the activities.

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