Comprehensive Customer Service Management Software

SAP solution we use as customer support service solution for handling customer queries across every channel like email and phone. It is centralised platform gives us the complete overview of the customer tickets or queries. It maintain consistency of responses. By doing the automation of the tickets it gives prioritization and escalation to the right department for quick resolution. It decrease manual efforts and increase response and resolution time. It has superb knowledge base management, analytics and reporting. Overall it improves our customer satisfaction index.

After implementing SAP solution we notice huge improvements in our customer service capabilities, we see improved accuracy in resolution and better ticket prioritization. Built in knowledge base resolves queries more quickly.