Great if you do a good job with planning and implementation otherwise, it's just another system.
Updated October 11, 2023

Great if you do a good job with planning and implementation otherwise, it's just another system.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Learning
  • Performance & Goals

Overall Satisfaction with SAP SuccessFactors

We use SAP SuccessFactors Learning as a solution to manage training both for compliance and professional development. It's used across many different areas, from Healthcare trainers to individual colleges. We also use the Performance module to be a centralized hub for performance evaluations across campus and healthcare.

Pros

  • Automating Compliance Training Assignments

Cons

  • User Interface, both for admins and end users. When UI improvements are made, they usually are not done thoroughly, with various screens being left behind, never to be addressed in modern changes.
  • Clear definition of terms/tools. Many fields in SF are incredibly powerful if you use them correctly, but they have misleading titles or just no clarification. Providing definitions of terms on hover would be very helpful in many scenarios.
  • There is a lack of consistent user experience, various icons, various parts of the system, etc.
  • I don't feel it has had a significant impact on ROI because we have spent the last five years improving our implementation and re-educating our users on how to use it to its fullest potential.
Without employee central, it doesn't feel much better than trying non-SAP products into the system. It's a bolted-together structure. You are better off buying into the full SAP SuccessFactors experience.
It's been quite beneficial being able to create automation for training and grouping training in ways that have really improved the administrative burden.
It could have definitely been better, currently we are trying to keep pace with regular updates from SF while also updating our integration to more effectively serve our needs than it originally was set for.

Do you think SAP SuccessFactors delivers good value for the price?

Not sure

Are you happy with SAP SuccessFactors's feature set?

No

Did SAP SuccessFactors live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP SuccessFactors go as expected?

I wasn't involved with the implementation phase

Would you buy SAP SuccessFactors again?

Yes

SAP SuccessFactors is extremely powerful. However, in order to harness that power, you need to ensure you have a very well-done implementation and a good team of individuals ready to support it. Additionally, SAP SuccessFactors works best as a suite, not as individual modules. If you are interested, you should highly consider purchasing multiple modules, and especially get Employee Central so that you have consistent data and don't wait on data syncs between various systems. Having multiple SAP SuccessFactors modules without employee central is the same as having multiple different products from different companies.

SAP SuccessFactors Feature Ratings

Employee demographic data
Not Rated
Job profiles and administration
5
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
8
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
8
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Report builder
8
Pre-built reports
4
Ability to combine HR data with external data
Not Rated
Performance plans
7
Performance improvement plans
Not Rated
Review status tracking
8
Review reminders
5
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
6
Line-of sight-visibility
Not Rated
Performance tracking
8
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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