Some candid comments regarding SAP SuccessFactors
October 03, 2023

Some candid comments regarding SAP SuccessFactors

Mitchell Dysart | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Employee Central
  • Recruiting
  • Onboarding
  • Performance Management
  • Compensation Management
  • Learning
  • Succession and Development
  • SAP Qualtrics Employee Engagement
  • SAP Commissions and SAP Territories & Quota are under consideration

Overall Satisfaction with SAP SuccessFactors

SAP SuccessFactors is used by STERIS as the cornerstone of its People Systems applications ecosystems, which also include ADP (Payroll) and UKG Kronos (timekeeping). It has profoundly changed the velocity and quality of HR Service Delivery to STERIS' employees.

Pros

  • Organizes core HCM information in a coherent and flexible manner
  • Provides flexible and easy-to-use integration capabilities with adjacent applications
  • Gives line employees and their managers an outrageously awesome experience in self service

Cons

  • Analytics - this needs to be full-featured, cost-effective, and easily provide for inclusion of data from non-SAP SuccessFactors sources
  • Single data model - even though significant strides have been made in this realm, in my opinion, there is still a long way to go
  • Prettier UI that might be modifiable to reflect customer web standards
  • Improved time-to-fill statistics tracking for more actionable talent search
  • Improved quality of HCM data
STERIS has limited use of other SAP products. However, in my experience, integration for Qualtrics EX was painful.
We used a third-party implementor and implemented several modules simultaneously, on an aggressive time scale. In my experience, the implementation was rough but successful. The roughness was due, in no small part, to us biting off more than we could chew. Also, significant staff turnover with the partner contributed to things going bumpier than they might have.
Except for UltiPro (now UKG), which had already been implemented as an acquired company, SAP SuccessFactors was faster and easier to implement than similar products.

Do you think SAP SuccessFactors HCM delivers good value for the price?

Yes

Are you happy with SAP SuccessFactors HCM's feature set?

Yes

Did SAP SuccessFactors HCM live up to sales and marketing promises?

Yes

Did implementation of SAP SuccessFactors HCM go as expected?

No

Would you buy SAP SuccessFactors HCM again?

Yes

ADP Celergo, Snowflake, UKG Workforce Central (discontinued)
It is well-suited for global companies needing local flexibility in deployment. However, in my experience this flexibility causes enormous problems when trying to undertake standardization. I can easily imagine a cascading design model of the style: Base, Global, Regional, Country, Local. In my opinion, the data dictionary is cumbersome and not normalized, and is (unfortunately) adaptable in different ways.

SAP SuccessFactors HCM Feature Ratings

8.1
Employee demographic data
10
Employment history
8
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
8
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
9
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
7.0
Approval workflow
7
Balance details
7
Annual carry-forward and encashment
7
7.4
View and generate pay and benefit information
9
Update personal information
9
View job history
8
View company policy documentation
6
Employee recognition
5
Asset Management ()
Not Rated
5.7
Report builder
8
Pre-built reports
5
Ability to combine HR data with external data
4
Integration with other HR capabilities ()
Not Rated
9.2
Performance plans
10
Performance improvement plans
8
Review status tracking
10
Review reminders
9
Multiple review frequency
9
8.3
Create succession plans/pools
8
Candidate ranking
9
Candidate search
8
Candidate development
8
7.0
New hire portal
8
Manager tracking tools
6
7.5
Corporate goal setting
8
Individual goal setting
8
Line-of sight-visibility
6
Performance tracking
8
7.7
Job Requisition Management
8
Company Website Posting
8
Publish to Social Media
8
Job Search Site Posting
8
Duplicate Candidate Prevention
6
Applicant Tracking
8
Notifications and Alerts
Not Rated

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