Item: SAP SuccessFactors
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We use it for most HR functionality - including payroll, recruiting, performance, goals, compensation. It allows us to streamline our processes systematically

Pros and Cons

Customization
Global scale
Ability to integrate well with other systems

Rolling out functionality that is not fully built out
Customer support for tickets
In my experience, the modules aren't all consistent since they were different platforms bought by SAP and plugged into the SAP SuccessFactors experience (i.e. learning and onboarding)

Return on Investment

automated approval workflows
better visibility
self service and manager self service

Ease of Integration

There are some systems it integrates well with, but we've had some trouble getting APIs to connect properly with certain systems (i.e. phenom)

SuccessFactors Implementation

I was not personally part of the implementation process.

Key Insights

Do you think SAP SuccessFactors delivers good value for the price?

Not sure

Are you happy with SAP SuccessFactors's feature set?

Yes

Did SAP SuccessFactors live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP SuccessFactors go as expected?

I wasn't involved with the implementation phase

Would you buy SAP SuccessFactors again?

Yes

Other Software Used

Phenom Talent Experience Management (TXM) Platform

Very well suited for customization to meet our business needs. However, in my opinion, the UI is not always super user friendly to the end user. In my opinion, there is also many areas where things could be built out more, but since some needed functionality is not there, we have to integrate external systems (for example, we just implemented Phenom for recruiting because it allows for seamless SMS capabilities, a better interview scheduling experience, etc)

Good but could be better in my opinion

Modules Used

Overall Satisfaction with SAP SuccessFactors