Very Good product and User-friendly.
July 01, 2024

Very Good product and User-friendly.

Ravi Kovirineni | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Employee Central
  • Document Management by OpenText
  • Recruiting
  • Onboarding

Overall Satisfaction with SAP SuccessFactors

We use SAP SuccessFactors for Onboarding, Recruitment, and Employee Central. Currently, we are very happy with SuccessFactors products. It is a seamless process, from hiring employees to onboarding and setting up employees in Employee Central to replicating them to ECC. I liked the workflow processes set up in SF, and the approver level was easy to understand. We plan to implement other modules like EC Payroll, EC Time, Succession Planning, etc.

Pros

  • Seamless Work flows.
  • Reports
  • Viewing employee data.
  • EC Dashboard.

Cons

  • We face problems replicating data from Employee Central to ECC (on-premise).
  • More Standard reports.
  • Employee experience.
  • Automated Workflows.
  • Less manual changes.
Employee experience: Easy to navigate and interactive. Able to review the stalled workflows. Able to identify the replication statuses and replication errors. It is easy to read the org chart. Administrators can read the data and make changes as requested. It is easy to proxy and complete the tasks required to process the stalled workflows.
After the SF implementation, operational efficiency improved, and Admins could review the employee data in one place (contrary to ECC info type data). Admins could easily navigate the employee profile and answer user questions. There were improved processes and less downtime.
If we envision AI capabilities in the EC component, it will improve efficiency and accuracy and easily gather employee information. However, at the City, we are not planning to utilize AI capabilities for now as the workforce requires lots of training and understanding of the requirements to use AI. Getting used to this functionality will take time, but it is beneficial if we use it effectively.
At City, we currently use SAP on-premise applications for all HCM functionalities, and we have already implemented SF Onboarding, Recruitment, and Employee Central. Since we are long-time customers using all on-premise HCM applications, it's easy for business users to choose SuccessFactors products. We are delighted with the SAP HCM products we are currently using.

Do you think SAP SuccessFactors HCM delivers good value for the price?

Yes

Are you happy with SAP SuccessFactors HCM's feature set?

Yes

Did SAP SuccessFactors HCM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP SuccessFactors HCM go as expected?

No

Would you buy SAP SuccessFactors HCM again?

Yes

Kronos Workforce Dimensions / UKG Dimensions (discontinued), SAP HANA Cloud, SAP Enterprise Portal
SAP SuccessFactors look and feel, and the Dashboard is informative and easy to use. Reviewing employee profiles is very informative for administrators, and it helps them follow the steps. Anyone can view the Organizational chart and easily see all the positions from top to bottom—the control center to review the Pending workflows, Failed workflows, Reports, Replication errors, etc.

SAP SuccessFactors HCM Feature Ratings

9.2
Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
10
Organization and location management
9
Payroll Management ()
Not Rated
9.0
Approval workflow
9
9.3
Update personal information
10
View job history
9
View company policy documentation
9
Employee recognition
Not Rated
Asset Management ()
Not Rated
9.0
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
9.0
New hire portal
9
Manager tracking tools
9
Performance and Goals ()
Not Rated
9.1
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
9
Job Search Site Posting
9
Duplicate Candidate Prevention
9
Applicant Tracking
9
Notifications and Alerts
8

Using SAP SuccessFactors

100 - Business users, Administrators, Business analysts, Systems Analysts, Managers.
7 - SAP ECC Personnel Administration, ECC Org management, ECC Payroll, ECC Time, SuccessFactors EC, SF Onboarding, etc.
  • Employee Central.
  • Org Management.
  • Recruitment.
  • SF Payroll.
  • SF Time.
  • Benefits
  • Payroll
  • Time Management.
  • Analystics
  • Benefits
We would like to stick with SAP products as we have been using SAP for the last 26 years.

Evaluating SAP SuccessFactors and Competitors

  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
The city has been using SAP for the past 26 years and wants to stay with it because of its efficiency, accuracy, and value.
I may not change my evaluation as we are used to these SAP products and liked it.

SAP SuccessFactors Implementation

I participated in the project partially.
  • Implemented in-house
  • Third-party professional services
SAP Canada.
Yes - Two Phases: Onboarding/Recruitment Employee Central.
Change management was a big part of the implementation and was well-handled
  • Replication to ECC.
  • IT0003 errors.
  • IT0041 issues (Retro dates).
Implemented on time with minor issues, and SAP provided excellent support.

SAP SuccessFactors Training

  • Online Training
Online training is excellent, but it needs more exercise.

Configuring SAP SuccessFactors

The configuration differs from SAP ECCs, and we handled it well.
No.
Some - we have done small customizations to the interface
Some - we have added small pieces of custom code - To replicate the employees to ECC and to handle some custom info types in SF.
Some City specific info types and Events.

SAP SuccessFactors Support

Sometimes, we have issues contacting SAP to fix the problems with SuccessFactors on time.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Escalation required
Yes! To get support right away.
Yes - Yes! They provided new notes.
When we had replication issues after implementing 2H 2022, SAP promptly reviewed and provided a solution.

Using SAP SuccessFactors

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Feel confident using
Lots to learn
  • Employee profile.
  • Dash board.
  • Work flows.
  • Onboarding.

SAP SuccessFactors Reliability

No issues and available all the time.
No issues loading the pages.

Integrating SAP SuccessFactors

Integration is good, but sometimes, we have issues replicating employee data for ECC.
  • SAP ECC (On-premise)
  • Time Management.
  • File import/export
  • Single Signon
  • API (e.g. SOAP or REST)
None.

Relationship with SAP

Never directly work with the Vendor to deal with sales.
Working with vendors during implementation was a lovely experience, and I learned a lot of new things during implementation.
Not applicable.
Not applicable.
I don't deal with Vendors directly.

Upgrading SAP SuccessFactors

Yes - Yes.
  • Introduced some new features but we are not using at City.
  • None.

Comments

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