Item: SAP SuccessFactors HCM
Rating: 7
Author: Verified User

Overall Satisfaction with SAP SuccessFactors

Use Cases and Deployment Scope

SAP Success Factors is the foundational human capital management system that we use. So pretty much everything that is HR function related, that has to be an outcome or from the HR function is managed through SuccessFactors. Of course, we have a lot of other HR technologies, but they are all stacked on this foundational at CM. So SuccessFactors pretty much is the foundation for the house that we built for the HR technologies tech stack.

Pros and Cons

Pros

I think performance goals is a very strong module that they have. The core EC module is great.
I would say optimal employee experience with SuccessFactors as an HCM. It is one of the top three HCM providers, so the roadmaps are pretty strong. If you think about the kind of engagement we have with SuccessFactors, I think we are leveraging a lot of the offerings that SuccessFactors has through the preferred success engagement that we have with them. So a lot of consultants, the solution adoption success checks, we are using a lot of those things that SuccessFactors offers. And I think, like I said, it's a foundational HR technology. One of the key things I think is important for us to have strong integrations with our broader ERP solution, which is SAP. So I think that's one of the big reasons why SAP SuccessFactor fits so well in the tech stack that can invest.

Cons

I think the features, the modules that we have licensed but not adopted because of employee and user experience feedback. We haven't used mentoring. It's a bolt-on for something with development and performance and goals modules. We have not used mentoring.
I think the EC service center needs a facelift. It's the case management system that we have invested in, but I don't think we are able to use it to the potential that we wanted to deliver on.
I also think workforce analytics and stories, I mean stories is a great addition, but I think just getting started with it and building the initial few reports is kind of getting us becoming a struggle for us. So I think these are some of the things that I could think of at the top of my head.

Return on Investment

I think the implementation of the core HTM system was part of our HR transformation functional excellence program that we had, an initiative that we had going on. So the core goal or vision for that was to build efficiency, effectiveness, standardization, compliance, simplification, and building a framework. And I think some of those we definitely achieved. As far as customer experience or user experience goes, I think we have an opportunity to do better, but that's something that comes after we do the foundational outcomes, meaning efficiency, effectiveness, cost optimization, and things like that. And I do think we have achieved a lot of that.

Usability

To be honest, when we rolled it out, we didn't even have trainings. It was as easy as, at least for the end user, it was as easy as having some job aids and doing a little bit of training. Given the previous type of seemed technologies were pretty rigid and opaque for the end user. I think overall, the cloud systems are more agile and user friendly, so I do think it's much easier, but there's still some level of navigation and support that is required.

Localized Cloud Platform

I think on data and process maybe we have done a lot and we have standardized and simplified processes on AI. Not yet. We are doing the initial evaluation, but we have not really rolled out anything AI.

AI Capabilities

There are two places that I'm evaluating currently to implement AI. One is the SAP dual, which is the conversational ai, which will integrate for better user experience. That's something we are evaluating with the broader security and legal evaluation. The second one I think is, and the big one, is the talent intelligence hub. I think skill-based talent management is going to be so crucial and critical for us to continue to do the effective talent management and democratize a lot of that and make it more agile. So I think that is going to be a big investment that we'll be looking at. Those are the two key places. And then from a user experience standpoint, I think integrating with some of the other technologies like Microsoft Suite of operations, integrating success factors with Microsoft teams, trying to see how we can leverage and augment the technologies will be critical for us.

Key Insights

Do you think SAP SuccessFactors HCM delivers good value for the price?

Yes

Are you happy with SAP SuccessFactors HCM's feature set?

Yes

Did SAP SuccessFactors HCM live up to sales and marketing promises?

Yes

Did implementation of SAP SuccessFactors HCM go as expected?

Yes

Would you buy SAP SuccessFactors HCM again?

Yes

Likelihood to Recommend

I think if the broader ERP of an organization is SAP, SuccessFactors definitely is the way to go. If you're a global organization with multiple requirements, I think the agility of the core ECS is kind of good. So I think it has to be a broader tech strategy based on which you make the decision about whether this product is a fit for an organization. The recent investments in AI enablement would be something to watch out for. I think all the other more nimble, agile organizations are doing it much faster and better. So I think there is opportunity for more rollouts and more support for the customers to have that trust in the new technology and then continue to build that capability.

SAP SuccessFactors HCM Feature Ratings

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SAP SuccessFactors Review