My experience with SAP SuccessFactors HCM.
May 08, 2025

My experience with SAP SuccessFactors HCM.

Bettaglio Alessandro | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Time Tracking
  • Employee Central Payroll
  • Employee Central
  • Compensation Management

Overall Satisfaction with SAP SuccessFactors HCM

SAP SucessFactors HCM is a human resourse management tool. We use the product in our organisation to automate payroll processes and enquire on daily attendance and performace of our employees. The software is scalable and easy to use. Availability of pre built incentive plans and efficiency in data integration makes the software our first choice.

Pros

  • I like the product it is very user friendly and cost effective.
  • Efficacy of the tool in real-time notifications and transactions history management.
  • The product ensures real-time payments processing and performance tracking.

Cons

  • Customer services are unreliable. Their speed of response is poor.
  • Integration of the tool with other cloud systems is limited
  • Stability and adaptability of the software is developing issue. Loading time has increased day by day making the software sluggish.
  • Introduction of the software in our organisation has enabled to make data backed decisions.
  • The software has ensured unmatched accuracy in human resource management processes from payments processing to employees deductions management.
  • Through use the software we have been able to manage our recruitment processes and employees time and attendance.
Ease use and effectiveness of the product in progress tracking makes the software standard out. The software has unmatched capabilities when it comes to documents and workforce management. Ability of the tool in streamlining talent management and employee mobility makes the product a remarkable tool for human resource processes.
We are barely 3 years since introduction of SAP SuccessFactors HCM in our organisation. We have no plans to incorporate the software with artificial intelligence but if the need be we shall do so.

Do you think SAP SuccessFactors HCM delivers good value for the price?

Yes

Are you happy with SAP SuccessFactors HCM's feature set?

Yes

Did SAP SuccessFactors HCM live up to sales and marketing promises?

Yes

Did implementation of SAP SuccessFactors HCM go as expected?

Yes

Would you buy SAP SuccessFactors HCM again?

Yes

The product has very extensive features that are easy to use. UI of the tool is easy to navigate through even by unexperienced users. Software demos and tutorials are unlimited and well elaborated to ensure a good head start to new users.
Compliance of the software and unlimited customization options.

SAP SuccessFactors HCM Feature Ratings

9.3
Employee demographic data
10
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
9
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
9
9.1
Pay calculation
9
Support for external payroll vendors
9
Off-cycle/On-Demand payment
9
Benefit plan administration
10
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
9
8.7
Approval workflow
8
Balance details
9
Annual carry-forward and encashment
9
9.0
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
9
Employee recognition
9
Asset Management ()
Not Rated
9.0
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
9
Integration with other HR capabilities ()
Not Rated
9.2
Performance plans
9
Performance improvement plans
8
Review status tracking
9
Review reminders
10
Multiple review frequency
10
9.0
Create succession plans/pools
9
Candidate ranking
9
Candidate search
9
Candidate development
9
10.0
New hire portal
10
Manager tracking tools
10
9.0
Corporate goal setting
10
Individual goal setting
9
Line-of sight-visibility
8
Performance tracking
9
9.0
Job Requisition Management
9
Company Website Posting
10
Publish to Social Media
9
Job Search Site Posting
8
Duplicate Candidate Prevention
9
Applicant Tracking
9
Notifications and Alerts
9

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