So close to perfect you can almost taste it.
April 08, 2023

So close to perfect you can almost taste it.

Nathan Wiggin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sawtooth Lighthouse Studio

We use Sawtooth Lighthouse Studio as our main data collection tool for surveys. We program and host the surveys using Sawtooth Lighthouse Studio We design them for mixed-mode data collection methods (phone and web). We also use the software to design and analyze discrete choice analysis such as MaxDiff and Conjoint.
  • Powerful programming capabilities
  • Advanced analysis
  • Fantastic customer and technical support
  • Good documentation
  • They could focus on integrating API type functionality
  • I would love if the data came out labeled
  • I am not a fan of the 'limited' time a study can stay up. This causes issues with longitudinal studies.
  • Our business is survey data so we rely heavily on sawtooth
  • The advanced design and analytics are incredibly useful
  • Negative - I wish it would work natively with API calls
While QuestioPro has the capability to build surveys and even do some advanced analysis, it is less powerful (and less intuitive) than Sawtooth Lighthouse Studio. It cannot handle studies with the complexity we are used to designing. The CMNTY Platform was initially sold to us as a combined Quant / Qual platform, but we found very quickly that the quant side of it is extremely limited.

Do you think Sawtooth Lighthouse Studio delivers good value for the price?

Yes

Are you happy with Sawtooth Lighthouse Studio's feature set?

Yes

Did Sawtooth Lighthouse Studio live up to sales and marketing promises?

Yes

Did implementation of Sawtooth Lighthouse Studio go as expected?

Yes

Would you buy Sawtooth Lighthouse Studio again?

Yes

It is incredibly powerful, very rhobust and has fantastic support. The only reasons I'm not giving it a higher rating are 1) There is a very steep learning curve when it comes to designing more complex studies. 2) It is difficult to get Sawtooth Lighthouse Studio to 'talk' to other systems as the Perl upon which it is built is not really designed to work with API calls, etc.
I cannot explain how great the support team is. They are prompt and very thorough in their responses.
Anyone wanting to design and analyze advanced studies, particularly those that incorporate discrete choice modeling (such as MaxDiff and / or Conjoint) should be using Sawtooth Lighthouse Studio. The capabilities and flexibility offered by this platform for these choices is far beyond any other platform I am aware of. It is less appropriate where you need the survey tool to 'play well with others.' Two examples: 1) pulling in live data streams so they can be cleaned and visualized. 2) Integrating into any service where an API call is appropriate such as adding / removing people from a mailing list, incentive management tool, or qualitative community tool.

Lighthouse Studio Feature Ratings

Themes
6
Custom logo/branding
7
Changes to live survey
8
Question design help
9
Multiple question types
10
Survey logic flexibility
10
Response tracking
6
Data export
4
Standard reports
5
Analytics
9
Respondent restrictions
10
Access controls
10
Compliance
10