Happy customer experience with ScheduleOnce
January 26, 2022

Happy customer experience with ScheduleOnce

Lisa K.Y. Wong, L.Ac. | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScheduleOnce

I use ScheduleOnce to allow my worldwide customers to book both our sales and service delivery (online consultation) appointments.
  • The live online chat support was quick and easy, when I needed.
  • The representative was professional and thorough in answering my question and helping resolve my issue.
  • I had a pleasant experience and am very pleased with the product and their customer service.
  • I would love it if the zoom link I put in the message to instruct the client to meet with me online can be clickable.
  • User-friendly scheduling
  • Seamless time-zone management
  • Automatic reminders before appointments
  • Increased chance of clients keeping their appointments
  • Increased client experience satisfaction
  • Shortened my client appointment management time

Do you think OnceHub delivers good value for the price?

Yes

Are you happy with OnceHub's feature set?

Yes

Did OnceHub live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of OnceHub go as expected?

Yes

Would you buy OnceHub again?

Yes

I love it when I was given step-by-step very clear instructions to resolve my issue. And the customer service representative took the time to explain to me the specifics involved with my questions very thoroughly. I appreciated his patience and professionalism. I would recommend it to everyone.