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Schedulicity Saves The Day
March 06, 2020

Schedulicity Saves The Day

Laura Denver | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Schedulicity

We are a private academic tutoring center. We have 14 tutors and we use it to manage the tutors' schedules.
  • Easy to set the software up.
  • Customize tutors' schedules.
  • Entering days off.
  • I would like the ability to search the schedules of all tutors for the next available opening.
  • When scheduling a provider off for a day or if the provider is sick, I would like the program to ask me if I need to cancel all appointments for the provider and allow me to give a message to the client why it is being canceled.
  • Office closed messages. - If I close the office for a week because of vacation, spring break, etc... I would like Schedulicity to cancel all the appointments on the specified dates and give me the option to send a message to my client's explaining why we are closed. Currently, I need to go into each individual provider and mark the days off and then go into each provider's schedule and cancel each appointment. It takes a long time to do this with 14 employees. It would be easier to indicate the business is closed, cancel all provider's appointments on those days, and then have an option to send a notification to clients indicating why the center is closed.
  • Positive - Client text message reminder. Missed appointments have decreased to zero no shows.
  • Positive - Informing clients of weekly openings via marketing emails.
  • Positive - Employees are able to take days off and I can mark them accurately in the system.
  • Positive - Personal Time feature. Allows me to track why an employee is out.
  • Negative - Shutting the business for vacations because I have to spend hours going into each providers schedule and individual cancelling each appointment that has been made.
The support team is awesome. The turnaround is quick and if the software cannot support my current need they are really good about giving me a work around.

Do you think Schedulicity delivers good value for the price?

Yes

Are you happy with Schedulicity's feature set?

Yes

Did Schedulicity live up to sales and marketing promises?

Yes

Did implementation of Schedulicity go as expected?

Yes

Would you buy Schedulicity again?

Yes

I love this program. Prior to using Schedulicity, I was using a manual schedule and it was a nightmare. I had to manage my own email list and phone list. I had to keep track of the employees' days in and days out each week. Schedulicity has saved me hours of work. The email blasts are wonderful. It has taken the headache and frustration out of scheduling.