When the COVID-19 crisis began, one of the institutions I work with began using Google Classroom in lieu of a dedicated learning management system. It is being used in at least one of the colleges at a university, but I do not know if it has spread to every college. It is being used in every department. The business problem [it] was chosen to address was the problem of conducting educational activities remotely: neither students nor faculty have been able to go to campus(es) freely, and so all educational activities need to be conducted remotely. Many of the users, both students and professors, are neither technically sophisticated nor experienced with using computerized devices in ways beyond email, popular Web applications, and some Microsoft Office products.
The Google Classroom system is now in its second year of use, and the problems manifested in the first year continue in the second. However, it is not clear whether those problems are inherent in Google Classroom or are products of administrative decisions.
The lone problem it addresses is allowing all people involved in education here to communicate asynchronously with a relatively shallow learning curve, although it currently functions only as a stopgap and cannot function as a long-term solution.