Item: ServiceNow Governance, Risk, and Compliance
Rating: 8
Author: Rajat Wadhwani

Use Cases and Deployment Scope

ServiceNow Governance, Risk, and Compliance is our central request management system along with tools to generate value out of the data. It helps to keep track of requests within a huge organization and has options to archive them. Dashboards are very intuitive in nature and add value.

Pros and Cons

Central Request Management System
Intuitive Dashboards
Safe and Secure

Not User Friendly
Not easily Deployable
Too many permissions required

Return on Investment

Easy to manage requests
Archive them for future purpose
Great support

Support Rating

Team is very knowledgeable. The turn around time is really quick.

Usability

It is very useful once the training has been completed. Without training it is difficult to navigate the system.

Key Insights

Do you think ServiceNow Governance, Risk, and Compliance delivers good value for the price?

Yes

Are you happy with ServiceNow Governance, Risk, and Compliance's feature set?

Yes

Did ServiceNow Governance, Risk, and Compliance live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ServiceNow Governance, Risk, and Compliance go as expected?

I wasn't involved with the implementation phase

Would you buy ServiceNow Governance, Risk, and Compliance again?

Yes

Other Software Used

Microsoft Power BI, Petrel E&P, CGI Exploration2Revenue (X2R)

Likelihood to Recommend

There are other alternatives for a request management system that are much more user friendly.

Great but could be better

Software Version

Overall Satisfaction with ServiceNow Governance, Risk, and Compliance