TrustRadius
Behind the clunky exterior lies a treasure trove of invaluable data and customer support
https://www.trustradius.com/social-media-analyticsShareableeUnspecified8.13101
Jeremy Cowles profile photo
April 17, 2018

Behind the clunky exterior lies a treasure trove of invaluable data and customer support

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Shareablee

Shareablee is being used by two teams. The digital team has a natural affinity to the tool as they are looking at, well, all things digital - content, strategy, how effective paid and organic campaigns have been. We, in the insight team, use it in a similar way, acting as the go-to source of quality coverage on the primary social channels, with a ton of insightful metrics thrown in to help you get a quick, yet deep-dive, understanding of brand activity and consumer engagement/sentiment on social.
  • The sheer breadth and depth of data collection on Shareablee is second to none. If you're after full data sets - I'm not just talking current content, they have large historical data capture capability - then they're definitely worth looking at
  • They are constantly innovating, providing regular updates to the platform and data management solutions. They are truly at the head of the curve when it comes to social analytics - their ability to cut data and display it as well as present new ways of looking at data and correlations is outstanding. The affinities view/unique engaged audience metrics are particularly impressive and useful
  • The metric sets that can be applied to the content collected and the channels in question are large - at first, it can seem a little mind-boggling to get to grips with but it's worth persevering - there's so much in here to really help you understand brand marketing performance and audience engagement that it's truly invaluable
  • Customer support is second to none. Not only is it quick, it's always courteous and very very helpful. You feel like you're a priority and that you're in good hands with them
  • A little abstract, I know, but CEO Tanya is a trailblazer in the industry. Working with a group of people of this caliber - from the top down - is a clear indication of how ingrained Shareablee is with all things social data
  • The user interface is a little clunky, and I think Shareablee is aware of this. Expect an update to UI soon, I imagine
  • While the mass of data and metrics is available, on the one hand, a goldmine, it's also a bit of a stumbling block. There's quite a learning curve to making sense of all the functionality and filters that are available. Like I said earlier, persevere and all will be worth it
  • The report runner can appear overwhelming, but again, bear with it, it's worth it!
  • Our ability to answer complex client briefs is a breeze now that we have this tool - we can not only answer in full, but we are now well placed to provide insight and metrics that aren't front of mind thanks to Shareablee's depth of data interrogation. This makes our investment in the tool and the support a wise choice
  • The subscription is very cost effective and the plan flexible enough to cater to our needs
  • The learning curve is fairly steep meaning that initial time investment is a little high, but the support from the team helps make the transition from learner to a proficient user as pain-free and quick as possible
Shareablee is focused purely on social networks, while other tools cover a breadth of media types. This focus enables Shareablee to totally dedicate time to getting the most performance metrics from these platforms as possible (with more to come, I'm sure) as opposed to a 'lighter touch' approach to data mining and metrics offered by other platforms. Like I said earlier, Shareablee does a small number of things extremely well, rather than try to cover too much across a broad range of media. To be fair, all of these tools are to a degree complementary, but Shareblee as a stand-alone tool is very powerful, that's why we chose it.
Let's be clear, Shareablee is not a jack of all trades. It has a finite remit at the moment and it does that job extremely well. If you're looking for strong data sets, impressive metrics, and highly capable filtering options on those data then Shareablee is peerless in this regard. If you are insight oriented, story-telling oriented, or digital savvy, then this tool will tick all the boxes. If you know what Shareablee is for - do some investigation beforehand - you won't be disappointed. If, however, you expect it to do more than it's core function, your expectations may fall short. Do your homework on Shareablee though and you'll be fine!