Happy with it
February 01, 2017

Happy with it

Cengiz Ucar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SherpaDesk

As a freelance ERP software consultant I've been using Sherpadesk for four months and I can say I'm very happy with the service. It can create tickets via e-mail which is essential to me. It's even free for a one support account. It's possible to create a customer account/contact, support categories, custom fields, priorities, SLA, support portal, knowledge base etc. Remote assistance & live chat are also possible with a small extra charge. The system has very flexible reporting capabilities and the standard Time & Costs report works very fine for me. One drawback is that it can be somewhat slow from time to time. Last but not least it has a mobile application as well (I use Android). SherpaDesk is a full fledge support desk software and I can recommend it to anyone.
  • Can create ticket via e-mail
  • Good reporting capabilties
  • Mobile application
  • Free for one person
  • Somewhat slow sometimes
  • Android application needs improvement
  • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
[It's] well suited for cloud support applications as there's no installation or maintenance required.

SherpaDesk Feature Ratings

Organize and prioritize service tickets
Ticket creation and submission
Ticket response
Customer portal
Email support