Happy with it
February 01, 2017
Happy with it
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with SherpaDesk
As a freelance ERP software consultant I've been using Sherpadesk for four months and I can say I'm very happy with the service. It can create tickets via e-mail which is essential to me. It's even free for a one support account. It's possible to create a customer account/contact, support categories, custom fields, priorities, SLA, support portal, knowledge base etc. Remote assistance & live chat are also possible with a small extra charge. The system has very flexible reporting capabilities and the standard Time & Costs report works very fine for me. One drawback is that it can be somewhat slow from time to time. Last but not least it has a mobile application as well (I use Android). SherpaDesk is a full fledge support desk software and I can recommend it to anyone.
- Can create ticket via e-mail
- Good reporting capabilties
- Mobile application
- Free for one person
- Somewhat slow sometimes
- Android application needs improvement
- As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.