SherpaDesk is good. Our team just feels happier
Anonymous | TrustRadius Reviewer
December 01, 2016

SherpaDesk is good. Our team just feels happier

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SherpaDesk

This tool has made our life much easier. I wasn't sure about SherpaDesk because there are many other options out there. The dashboard is well made, simple and easy to use. It saved us from our in-house solutions stringing together many tools. You can literally send an invoice to QuickBooks in two clicks from a ticket. Sometimes I will find a function to be a little wonky, but their support is good so I can usually get around any issues. Definitely recommended for small businesses.
  • Ticketing is very fast & easy
  • Tracking time is fast
  • Will load slow sometimes
  • Could have more knowledge base articles
  • Literally stress levels are so much lower, just doing the day to day feels awesome. Grateful.
  • I am not CEO of our company, but since tracking time is so much easier I am sure we are making more money.
  • More time for new business!
When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
[It's well suited for] small/medium sized businesses for sure. We string everything together - time tracking, ticketing, employee management, asset management, and invoicing. if you do those you should look at sherpadesk.

SherpaDesk Feature Ratings

Organize and prioritize service tickets
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
Ticket creation and submission
10
Ticket response
10
External knowledge base
6
Internal knowledge base
10
Customer portal
10
Email support
10
Help Desk CRM integration
10