SherpaDesk is good. Our team just feels happier
December 01, 2016
SherpaDesk is good. Our team just feels happier
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with SherpaDesk
This tool has made our life much easier. I wasn't sure about SherpaDesk because there are many other options out there. The dashboard is well made, simple and easy to use. It saved us from our in-house solutions stringing together many tools. You can literally send an invoice to QuickBooks in two clicks from a ticket. Sometimes I will find a function to be a little wonky, but their support is good so I can usually get around any issues. Definitely recommended for small businesses.
Pros
- Ticketing is very fast & easy
- Tracking time is fast
Cons
- Will load slow sometimes
- Could have more knowledge base articles
- Literally stress levels are so much lower, just doing the day to day feels awesome. Grateful.
- I am not CEO of our company, but since tracking time is so much easier I am sure we are making more money.
- More time for new business!
When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
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