A newbie's perspective | TrustRadius

Overall Satisfaction with SherpaDesk

Use Cases and Deployment Scope

SherpaDesk is being used campus-wide as our IT ticketing system. It addresses project management and prioritization of IT issues.

Pros and Cons

Pros

Easy for the end user to navigate
Integrates well with our Google systems
Has a fairly good phone app

Cons

Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
The ability to see the latest update in the ticket view.

Other Software Used

Adobe Acrobat DC, Google Drive, Microsoft Office

Likelihood to Recommend

It works well for our purposes.

SherpaDesk Feature Ratings

Comments

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