A newbie's perspective
December 01, 2016

A newbie's perspective

Jessica Piper | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SherpaDesk

SherpaDesk is being used campus-wide as our IT ticketing system. It addresses project management and prioritization of IT issues.
  • Easy for the end user to navigate
  • Integrates well with our Google systems
  • Has a fairly good phone app
  • Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
  • The ability to see the latest update in the ticket view.
It works well for our purposes.

SherpaDesk Feature Ratings

Subscription-based notifications
Not Rated
ITSM collaboration and documentation
Ticket creation and submission
Ticket response
External knowledge base
Not Rated
Internal knowledge base
Not Rated
Customer portal
Not Rated
Email support
Not Rated
Help Desk CRM integration
Not Rated