Overall Satisfaction with SherpaDesk
SherpaDesk is being used campus-wide as our IT ticketing system. It addresses project management and prioritization of IT issues.
- Easy for the end user to navigate
- Integrates well with our Google systems
- Has a fairly good phone app
- Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
- The ability to see the latest update in the ticket view.