Item: Shift
Rating: 10
Author: Jen Davis

Overall Satisfaction with Shift

Use Cases and Deployment Scope

I white label for several organizations which means I use their email address on their domain vs my organization. That also means I keep calendars on their system. This allows me to look at all emails and calendars in one fell swoop. No signing in or out. No mixing up emails/calendars. It is a life saver. I couldn't do what I do without this tool.

Pros and Cons

Pros

Consolidate email in a quick view
Stay signed in to all emails/calendars
Use and stay signed in to various applications

Cons

Always like more app integrations
More email integrations
More calendar integrations

Return on Investment

Increased productivity
Decreased time spent on looking through emails
Ease of communication with clients

Integration

The ease of connection from Gmail to Outlook to Office 365 is super easy and intuitive and have never run into any issues. Simply select, log in, and allow the permissions, and you are all set. Same with additional software, simply select, log in, and allow the permissions. Never had an issue with an email, calendar or software connection.

Productivity

Just not having to have multiple browsers open, continuously checking different emails, I can quickly glance at Shift's nav bar and know what emails I need to check and respond to. Plus, a unified calendar is a lifesaver when you are trying to juggle multiple calendars. I can make sure I'm not double-booked for anything.

Usability

Very user friendly, very intuitive to set up and use. It takes about 2 minutes to add a workspace and add an email and calendar as well as other apps and software. The system walks you through everything, you really can't mess it up and I have never run into an issue with connections that was not resolved.

Key Insights

Do you think Shift delivers good value for the price?

Yes

Are you happy with Shift's feature set?

Yes

Did Shift live up to sales and marketing promises?

Yes

Did implementation of Shift go as expected?

Yes

Would you buy Shift again?

Yes

Likelihood to Recommend

If you have multiple emails and calendars this is a life saver! Increase productivity and less frustration checking multiple emails or calendars. With just these two features, we were able to scale our business and have additional white label partners without skipping a beat since we had Shift already and we simple add a workspace.

Using Shift

Users and Roles

4 - Team members use to manage multiple emails and calendars for the white label contracts we have in place with other agencies. Each team member can have upwards of 10 emails and 10 calendars as well as necessary apps/software to be used that is unique to each one of their clients. The biggest use is email and a unified calendar view.

Support Headcount Required

1 - There is no special skill set needed to support Shift. We do an administrator for license and such, but each user can install and setup on their own, it is extremely easy and very intuitive. In addition, there is very little on going support needed and questions can be asked of the Shift team as needed.

Business Processes Supported

Multiple email
Unified calendar
Access to apps/software under various logins

Innovative Uses

Connection to other apps like Slack for further productivity

Future Planned Uses

Further integration of apps/software

Likelihood to Renew

We can't work without Shift. Our team members rely on it for every day communication and without it, we would be lost, or wasting our time with multiple browser windows open, checking and scanning emails.

Evaluating Shift and Competitors

Products Replaced

Key Differentiators

Scalability
Integration with Other Systems
Ease of Use

Ease of Use - team members can't be further wasting time setting things up or having to redo things or learning a whole new system, and this is super simple to setup and use, and can be used with multiple mail and calendar systems as well as other apps/softwares

Evaluation Lessons Learned

Would not change it, found this easy to use and made the decision. Have not regretted the decision or felt a need to change up the criteria for the evaluation or selection. Simply put it worked as we needed it and we subscribed.

Shift Implementation

Implementation Rating

Super easy, anyone can do it. Simply download, install and start adding in emails, calendars, apps, other software through the super easy interface that guides you through everything. No support needed.

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Change Management Lessons

Change management was minimal - Overall we needed a solution to a huge problem, and the user's function is the same, check and respond to email, keep calendar up-to-date, and those things simply became easier with Shift so change management wasn't an issue.

Implementation Issues

NONE

Shift Support

Support Rating

I have only had to use their support a couple of times, but was able to get an answer and things resolved within a couple of hours. There was no issue with contacting them, received responses and updates in a timely manner and they were able to resolve the small issues we had. It was a pleasure to work with them.

Shift Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

No, I don't know if they even offer this, as I have never needed it not only because there haven't been any major issues, but also when we have had minor things, support was able to resolve the issues very quickly. I don't see a need for paying for a higher level of support, their basic support is more than enough.

Bug Resolution

Yes - Yes, we had an issue with a login to an email account, and they were able to make a change and upon deployment we were able to login to the email platform.

Exceptional Examples of Shift Support

They have always provided excellent support. I have received an answer to acknowledge someone is working on my ticket within an hour. I had an update within a couple of hours. And issues resolved in less than 24 hours. And these issues were minor, but response and resolution was extremely fast.

Using Shift

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None