Coming from a 1 year experience of use with simply book.me
June 05, 2019

Coming from a 1 year experience of use with simply book.me

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Overall Satisfaction with SimplyBook.me

We use simply book.me for selling tickets for our art classes on two of our websites. The only problem I see right now with it is that people do not necessarily know the payment methods. There isn't a text or option that tells them that PayUlat or PayPal, for example, are for them to use even if they don't have a current account. Many of my customers are of old age and do not understand where to pay when they see these payment processors.
  • Shows the exact image I want to show for the bookings.
  • Provides a free "Terms and conditions" button.
  • It is intuitive to use once you understand it.
  • You should be able to ad text in some of the booking "moments". This way you could explain to your customer's that they must choose PayPal or another payment way even if they don't have an account.
  • Maybe simplybook.me should have a direct payment with card option. Skipping all the payU or PayPal options. It would be more friendly for customers as this is the way it works for them in other online stores such as Amazon or eBay.
  • Informality decreased by an important number.
  • People 40 and over are not well suited for online payment. They sometimes do not understand or find intuitive the online booking system.
Perfect for booking classes.